Housekeeping Coordinator

About the Role

We are seeking a highly organized and detail-focused Housekeeping Coordinator to support the housekeeping team in Ras Al Khaimah, United Arab Emirates. Reporting to the Director of Housekeeping, this position serves as the administrative hub for the department, helping ensure smooth day-to-day operations and a high standard of guest satisfaction.

What You Will Do

• Provide end-to-end administrative assistance to the housekeeping department and act as a link between leadership and operational staff.
• Allocate rooms to room attendants, housemen, and supervisors based on sectional schedules so work is distributed efficiently and fairly.
• Keep employee files, duty rosters, and gratuity-related records accurate and up to date for housekeeping staff.
• Monitor work orders and guest requests, making sure they are logged, followed up, and delivered to guest rooms without delay.
• Maintain daily room discrepancy reports carefully and accurately.
• Manage incoming calls for the housekeeping office, take messages, and route information as instructed by the Director of Housekeeping.
• Support guests in a proactive and professional manner while contributing to a cooperative team environment.
• Use sound judgment and initiative to make decisions within the responsibilities of the role.
• Follow all health and safety training, procedures, and local regulatory requirements at all times.
• Take on additional tasks as needed to help the department and wider organization achieve their goals.

What We Are Looking For

• Working knowledge of Microsoft Office tools, including Word, Excel, Outlook, and PowerPoint.
• Strong written and spoken communication skills and the ability to interact professionally with people from varied backgrounds.
• Excellent planning, organization, and time-management abilities.
• Comfort handling several tasks at once in a busy, fast-moving environment.
• Ability to stay composed under pressure while maintaining accuracy and attention to detail.
• Analytical and problem-solving skills to help identify and resolve operational issues.
• Previous experience in housekeeping within a luxury hotel is an advantage.
• At least one year of administrative support experience is preferred.
• Strong commitment to quality, service, and continuous improvement.
• A guest-centric mindset with empathy and a service-oriented approach.
• Capability to coordinate, guide, and support housekeeping team members.
• Familiarity with hotel facilities, operations, and the surrounding area would be beneficial.
• Ability to handle confidential information with discretion.
• Adaptability and resilience when priorities or operational needs change.

About the Company

The organization values performance, agility, innovation, enjoyment, collective intelligence, and empowerment. Success is celebrated, setbacks are treated as opportunities to learn and grow stronger, and employees are encouraged to take ownership, make decisions, and create impact. The culture is built around teamwork across global, regional, and hotel levels, with collaboration and shared learning at its core.

Additional Information

The workplace embraces diversity and believes every individual brings value, perspective, and experience that contribute to collective growth. The culture is inclusive and grounded in care for people, guests, properties, and the environment. Development is a priority, with a focus on helping employees grow professionally and personally according to their ambitions. The organization offers a large network with broad opportunities for career progression. It encourages curiosity, challenges the status quo, and aims to do better through bold thinking and innovation. Hospitality is viewed as a team effort, with respect, care, and consistency shaping how work is done.

Working Style

This is a full-time, on-site role based in Ras Al Khaimah, United Arab Emirates.