Human Resources Coordinator

About CrossCountry Mortgage

CrossCountry Mortgage is a leading distributed retail mortgage lender in the United States, with more than 9,000 team members, over 700 branches, and loan servicing across all 50 states, Washington, D.C., and Puerto Rico. The company has appeared ten times on the Inc. 5000 list of America’s fastest-growing private companies and is known for a highly regarded workplace culture.

The organization emphasizes growth, employee engagement, transparency, and entrepreneurship. Team members are encouraged to bring their individuality to work and are supported across departments and leadership levels.

Role Summary

The Human Resources Coordinator will handle a range of HR support tasks, maintain records, support the employee wellness program, and deliver high-quality service to both internal and external stakeholders.

Key Duties

• Build and sustain effective working relationships with employees and leaders across the company.
• Assist with HR operations by responding to questions and sharing general employee-related information.
• Help communicate safety policies and programs to encourage a safe and engaged workplace.
• Work with standard HR practices, terminology, processes, and methods.
• Apply knowledge of state and federal employment-related regulations.
• Review, interpret, and communicate policies, rules, procedures, and compliance requirements.
• Gather information for reports and correspondence.
• Keep personnel files and related records organized and confidential.
• Create and update organizational charts.

Qualifications and Skills

• A bachelor’s degree or an equivalent mix of education and relevant experience.
• 1 to 3 years of HR experience preferred.
• Comfort using Microsoft Office applications.
• Strong verbal and written communication abilities.
• Good planning, organization, and time management skills.
• High attention to accuracy and detail.

Benefits

Eligible employees may receive a competitive compensation package and a strong benefits offering that includes medical, dental, and vision coverage, a 401(k), company-paid short-term disability, an employee assistance program, and a wellness program.

Additional Information

This job description is meant to outline the general scope and level of work for the role. It is not a complete list of every qualification, responsibility, duty, or working condition associated with the position.

CrossCountry Mortgage states that it provides equal employment opportunity in hiring, development, and advancement. The company says it welcomes and preserves a culture of diversity and inclusion, and does not discriminate based on protected characteristics under applicable federal, state, or local law.

CrossCountry Mortgage, LLC (NMLS3029) notes that it is an FHA approved lending institution and is not acting on behalf of or at the direction of HUD/FHA or the federal government. Licensing verification is available through NMLS Consumer Access.