IT Desktop Support Engineer

Overview

AECOM is hiring an L2 IT Desktop Support Engineer in Singapore to provide hands-on technical support across end-user computing and field services. The role focuses on Windows operating system deployment, device support, troubleshooting, asset handling, and coordination with internal teams, managed service providers, and vendors. The position supports smooth day-to-day operations for users and helps maintain a reliable workplace technology environment.

AECOM describes itself as a global infrastructure consulting and services organization working on projects that aim to improve communities and create long-term impact. The company also emphasizes a secure hiring process and requires all newly hired employees to complete in-person Day 1 onboarding at an AECOM office.

Responsibilities

• Image, install, and configure Windows operating systems on end-user devices.
• Set up, configure, and troubleshoot software according to organizational needs.
• Resolve routine hardware and software break-fix problems through deskside support.
• Support end-user computing and desktop field services activities.
• Carry out IMAC tasks, including install, move, add, and change requests for devices.
• Perform health checks and sanity checks for conference rooms on a periodic basis.
• Escort vendors to conference rooms when break-fix support is required.
• Serve as a point of contact between users and MSP teams for escalations and advanced troubleshooting.
• Track and manage asset inventory, including stock levels and disposal workflows.
• Coordinate hard asset disposal with external disposal vendors.
• Ensure secure handling of assets, including single wipe pass compliance and safe storage at company facilities.
• Handle incidents and service requests such as SRs and RITMs.
• Restore services within agreed SLA/OLA timelines and document incident closure properly.
• Provide deskside support for software deployment and configuration changes.
• Coordinate support for new joiners so they are ready on their first day.
• Manage asset disposal activities and related vendor coordination.
• Carry out move activities and configuration updates as needed.
• Maintain asset management and configuration management records and databases.

Requirements

• 3 to 5 years of experience in technical field services or a similar support role.
• Strong working knowledge of Windows OS imaging, installation, and configuration.
• Ability to troubleshoot hardware and software issues effectively.
• Experience supporting EUC/Desktop environments and field service operations.
• Understanding of asset management and configuration management processes.
• Good communication and coordination skills, especially when working with L3 teams and vendors.
• Strong analytical thinking and problem-solving ability.
• Ability to work independently and manage several tasks at the same time.
• Experience with asset management, vendor coordination, and incident management.
• Preferred certifications include Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation, and CompTIA A+ or an equivalent credential.

Additional Information

AECOM states that it takes recruitment fraud seriously and maintains a secure hiring process. As part of employment, newly hired employees must attend an in-person Day 1 onboarding session at an AECOM office location.

The company offers a broad benefits package depending on employment status. Benefits may include medical, dental, vision, life, AD&D, disability coverage, paid time off, leaves of absence, voluntary benefits, perks, flexible work options, well-being resources, employee assistance support, business travel insurance, service recognition awards, retirement savings, and an employee stock purchase plan.

AECOM presents itself as a global infrastructure leader and professional services firm supporting work across water, environment, energy, transportation, and buildings. It notes that the organization had revenue of $16.1 billion in fiscal year 2025.

The company highlights growth opportunities, advanced technology, learning programs, and a workplace culture centered on respect, collaboration, and community. It also states that it is an equal opportunity employer and that applicant information will remain confidential in line with EEO guidelines.

About the Role

This position is suited to a professional who can support desktop environments, manage assets carefully, work with vendors and internal stakeholders, and keep end-user systems running reliably in an onsite setting.