IT Helpdesk Supporter (m/w/d)

About the company

fair parken is a German parking solutions provider with a strong focus on intelligent parking concepts. The company employs more than 550 people and aims to make parking straightforward and hassle-free through a combination of proprietary, API-driven technology and customer-focused service.

Its offering includes digital solutions such as license plate recognition and app-based services, as well as traditional options like parking discs and parking ticket machines. The modular approach allows the parking concepts to fit smoothly into different customer journeys. Support is delivered through a service center and field team that assist operators and users directly and proactively. The company also emphasizes an appreciative working environment and has been recognized multiple times as a kununu TOP Company.

Your tasks

• Provide day-to-day support to users with hardware and software issues.
• Set up, maintain, and care for end devices such as PCs, notebooks, and mobile devices.
• Take responsibility for administration and support of the Microsoft 365 environment.
• Create and maintain technical documentation and help ensure stable system operations.
• Process, monitor, and track requests in the ticketing system.
• Support second-level teams in resolving more complex incidents and technical disruptions.

Benefits

• Permanent employment in a growing company.
• 30 days of annual leave.
• Annual gross salary between €36,000 and €40,000, depending on qualifications and experience.
• Monthly travel allowance, regardless of whether you commute by bicycle, train, or car.
• Bike leasing option as an alternative to public transport or driving.
• Structured onboarding program to prepare you for independent work and greater responsibility.
• Private accident insurance and employer-supported retirement provision.
• Open-door culture with open communication, mutual support, and casual internal communication.
• High-quality notebook provided for work.
• Opportunity to work from home after prior coordination with your manager, including the required equipment.
• Voucher card usable at various partner locations.
• Access to corporate discounts through a benefits platform.
• Company fitness membership through Urban Sports, offering flexible access to more than 50 sports across over 10,000 partner locations, both in person and online.
• Discounted gym membership with a partner provider.
• Regular team-building events.

Profile

You should have completed IT-related vocational training, for example as an IT specialist for system integration, or have relevant professional experience in an IT environment. Strong command of common MS Office applications is required, along with solid knowledge of Microsoft 365 and its services such as Exchange Online, OneDrive, and MS Teams. Initial experience with ManageEngine products is considered an advantage.

The role also requires willingness to participate in on-call duty. We are looking for someone with strong communication skills, confidence in dealing with people, and the ability to work well in a team. You should bring analytical and conceptual thinking, as well as an independent, responsible, and proactive working style. Good German and English skills are also needed.

Additional information

The position is based in Düsseldorf, North Rhine-Westphalia, Germany and is offered as a full-time onsite role. Applications are requested online with a CV. The contact person mentioned for this role is Frau Siham Aftouh at fair parken GmbH, Grafenberger Allee 337 c, 40235 Düsseldorf.