IT Operations Manager

Role overview

Lacroix Private Medicine is looking for an IT Operations Manager to oversee the organization’s technology operations during a period of rapid expansion. This is a full-time permanent role with both strategic and hands-on responsibility, reporting to the IT Director.

The position is centered in Laval, with occasional travel to the network’s other sites, including Saint-Sauveur and Gatineau. Candidates must be residents of Quebec City or Montreal, and the role requires in-person work. Travel within the wider network may also include Montérégie and the Laurentians.

About the organization

For more than 15 years, Lacroix Private Medicine has been improving access to healthcare in Quebec. The organization operates 17 clinics, including one in Florida, along with 2 operating rooms and 1 advanced laboratory. Its mission is to deliver care that is human, accessible, and of high quality, while aiming to be a reference point in private healthcare.

The organization’s values are Passion, Respect, Integrity, Commitment, and Innovation.

What you will do

You will take ownership of IT operations and help shape the way technology supports clinics, doctors, and patients. The role combines operational control, team leadership, service quality management, and process improvement.

• Oversee the full scope of IT operations, including infrastructure, networks, security, and support.
• Lead, coach, and develop technical teams so they can perform effectively.
• Maintain strong performance and reliability across mission-critical systems.
• Handle major incidents with calm, structure, and efficiency.
• Track KPIs and SLAs and keep service quality at a high standard.
• Improve operational processes such as change management, governance, and continuous improvement.
• Optimize vendor management and technology costs.
• Strengthen cybersecurity controls and business continuity planning.
• Contribute to strategic technology decisions with the IT leadership team.
• Ensure compliance with security and regulatory requirements.
• Build, maintain, and test backup and business continuity plans.
• Provide technical support when needed for network or system issues, including remote or on-site troubleshooting, incident resolution, and user guidance or training, especially around cybersecurity.

Profile and experience

The ideal candidate brings significant IT experience, leadership capability, and the ability to perform well in complex, fast-moving multi-site environments.

• At least 7 years of experience in IT.
• At least 3 years in team leadership or operations management.
• Prior experience in a multi-site environment is essential.
• A university degree in computer science, information technology, or a related discipline is required.
• Certifications such as ITIL, PMP, CISSP, or Azure would be considered an advantage.

Core strengths expected

• A hands-on leader who can structure teams and drive results.
• Strong strategic understanding of IT operations.
• Comfort working through ambiguity and making fast, well-reasoned decisions.
• Very good analytical ability and risk awareness.
• Experience coordinating several technical teams at once.
• Confidence in managing critical situations with composure.
• A continuous-improvement mindset focused on operational performance.

Technical background

• Infrastructure management, including servers, virtualization, and storage.
• Microsoft technologies such as Active Directory, Microsoft 365, and Azure.
• Networking fundamentals and administration, including LAN/WAN, VPN, and firewalls.
• Cybersecurity and IT governance practices.
• Experience with cloud and hybrid environments.
• Monitoring and performance management tools.

Soft skills

• Clear communication with both technical teams and leadership.
• Strong ability to prioritize operational and strategic work at the same time.
• Collaborative approach across departments and technical functions.
• Adaptability in a changing technology environment.
• Leadership that influences decisions and outcomes positively.
• Ability to remain steady and effective during high-pressure incidents.

Working conditions

• Full-time schedule of 40 hours per week.
• On-site presence is required.
• Occasional travel is part of the role, and a vehicle is necessary.
• A 3-month probation period applies.

Availability requirements

• On-call availability during evenings and weekends, depending on operational needs.
• Availability is required when major incidents occur.

Benefits

• Cell phone allowance of $60.
• $500 Lacroix gift card per year with quick access to doctors.
• Annual health spending account of $1,100.
• FTQ pension plan with employer contributions.
• Annual training budget linked to the position.
• Opportunities for growth and advancement within the organization.
• Employee lounge.
• Annual vacation.
• Free parking.
• Easy access to bus routes.
• Modern, bright, and well-equipped workspace.
• Company event that is both festive and informative.
• Unlimited coffee and access to the employee lounge.

Additional information

This role is designed for someone who can be relied on when every minute matters and who wants to help reshape the patient experience in Quebec within a fast-growing organization.