Job description

Role overview

This part-time remote position is for an entry-level IT Support Analyst who will provide first-contact technical assistance to internal team members. The role is centered on helping users resolve everyday issues with hardware, software, and network connectivity, with a particular focus on desktop systems and commonly used business applications.

What you will do

Handle incoming help desk requests through tickets, email, and phone calls.
Walk users through clear, step-by-step fixes for routine technical problems.
Carry out basic diagnostics for desktop and workplace application issues.
Install and set up desktop environments and approved software.
Record support actions and issue details accurately in the ticketing system.
Escalate complex or unresolved cases to senior IT staff when needed.
Follow internal procedures, service expectations, and security practices.
Collaborate with the wider IT team to maintain a reliable and user-friendly tech environment.

Skills and qualifications

Basic knowledge of technical support and help desk operations, including user communication and issue tracking.
Ability to troubleshoot common problems on desktop computers.
General understanding of core IT topics such as operating systems, networks, and standard office software.
Strong communication, customer service, and interpersonal skills.
A patient, practical, and solution-oriented attitude.
Comfort working independently in a remote, part-time setup.
Familiarity with ticketing platforms and collaboration tools such as email, chat, and video meetings is helpful.
Willingness to learn, take feedback, and work within defined processes and security rules.

Additional information

This role is designed to help the selected candidate build practical experience through day-to-day support work and guidance from more experienced team members.