Job description

About PSI CRO

PSI is a distinguished Contract Research Organization (CRO) with over three decades of experience in the pharmaceutical sector. Originally founded in Switzerland, PSI operates as a privately held, comprehensive CRO, extending its services globally to support clinical trials across numerous countries and continents. Our selective approach to project engagement underscores our dedication to delivering high-quality, punctual services across a wide array of therapeutic areas.

In an industry often characterized by cost-cutting and workforce reductions, PSI offers a remarkably stable and secure employment environment. This stability is reflected in our exceptionally high rates of repeat and referral business, coupled with minimal staff turnover. A significant portion of our team, over 25%, has been with PSI for more than a decade, contributing to our enduring traditions and rich history.

At PSI, we cultivate an inclusive atmosphere where a diverse range of colleagues feel welcomed and valued. Our commitment to diversity is a fundamental aspect of our success, enabling us to attract and retain premier talent worldwide.

Our mission extends beyond merely conducting clinical trials; we aim to build a collaborative community where every team member is empowered to flourish and contribute to pioneering advancements within the pharmaceutical industry.

Job Description

We are seeking a skilled, qualified, and motivated candidate to fill a full-time IT Support Lead position. This role involves providing guidance to junior administrators and delivering essential day-to-day technical support for our operations throughout Australia and the wider Asia Pacific region.

Responsibilities

Diagnose and resolve issues with desktop computer systems and associated peripheral equipment.
Investigate hardware and software problems, pinpointing their origins, determining effective solutions, and implementing them.
Manage IT support operations, including logging, prioritizing, and resolving user requests, and communicating resolutions.
Install, configure, maintain, and upgrade desktop computer systems and peripherals such as network cards, printers, modems, and other accessories.
Contribute to data backup, restoration, disaster recovery, and storage management tasks.
Gather system operation metrics and other data to analyze and evaluate existing or proposed computer systems.
Conduct inventories of desktop computer hardware and software.
Support the oversight of PSI’s IT Asset Management (ITAM) program, including its procedures, guidelines, processes, and controls for inventory, software licensing, maintenance, and disposal.
Assist IT Administrators with incident management, service request fulfillment, and other assigned tasks.
Monitor the performance of IT Administrators.
Conduct technical research for system upgrades, assessing feasibility, cost, time requirements, and compatibility.
Evaluate and recommend purchases within the scope of primary responsibility, prepare purchase orders, manage the procurement process, and provide input for IT budgets and financial forecasts.
Participate in the development, maintenance, and updating of technical documentation, including system configurations, problem resolutions, vendor documentation, and disaster recovery procedures.
Develop, update, and distribute user guides and training materials.
Provide both on-site (Sydney) and remote support to users located in Australia and the Pacific region.
Facilitate on-the-job training for new IT Infrastructure Services staff.

Qualifications

Experience

A minimum of 5 years of relevant experience in systems and network administration.
Demonstrated experience in creating specific IT documentation and Quality System Documents (QSDs).
Proven ability to deliver presentations to diverse audiences with varying levels of technical understanding.

Training & Skills

Completion of the departmental induction course relevant to the role.
Participation in customized training tailored to the scope of responsibilities.
Proficiency with current Microsoft products and solutions.
Solid understanding of networking fundamentals.
Capability to quickly and effectively troubleshoot and resolve common hardware and software issues.
Ability to identify and automate repetitive tasks.

Additional Information

Seize this opportunity to advance your career significantly. Join a company that prioritizes its people and invests in their professional growth and success.