IT Support Officer (Entry / Junior)

Role Overview

This full-time, on-site position is for a junior-level IT Support Officer based in Australia. The role suits someone who is comfortable with technology, enjoys solving technical problems, and wants to grow a career in IT while supporting dependable day-to-day operations.

Key Duties

• Deliver first-level assistance for hardware, software, and business application issues.
• Handle incoming support requests and resolve technical problems in a timely manner.
• Set up, configure, and look after computers, laptops, mobile devices, and other peripherals.
• Help with connectivity, email, VPN, printer, and system access issues.
• Manage user accounts, access permissions, and basic security settings.
• Keep IT records up to date, including documentation, asset lists, and support logs.
• Coordinate with internal teams to provide effective technical support.
• Support system upgrades, software rollouts, and broader IT improvement work.

What You Should Bring

The ideal candidate has strong troubleshooting ability, sharp analytical thinking, and a service-focused approach. A working understanding of Windows, macOS, or Linux is important, along with basic knowledge of networking and computer hardware. Familiarity with Microsoft 365, Google Workspace, or similar productivity suites is an advantage. Attention to detail, clear communication, customer service skills, and the ability to manage priorities in a team setting are also valued.

Growth and Benefits

This role offers practical exposure to modern IT systems and cloud-based technologies, plus a collaborative environment, ongoing training, mentorship, and professional development. It also provides a clear path for progression in IT support, systems, and infrastructure, along with access to modern tools and technologies and a competitive compensation and benefits package.

Additional Information

No extra conditions, notice period, bond, or other special terms were specified in the source.