IT Support Specialist

Job Summary

This position is for a technically strong and service-oriented IT Support Specialist who will help end users with everyday technology issues. The role involves diagnosing and fixing problems across hardware, software, networks, and systems while keeping the user experience smooth and responsive. In addition to troubleshooting, the specialist will help keep IT operations running reliably and support overall workplace technology needs.

Key Responsibilities

• Offer day-to-day technical help to staff through phone, email, chat, and support ticket platforms.
• Identify and resolve issues involving hardware, applications, networks, and operating systems.
• Set up, configure, and maintain desktops, laptops, printers, mobile devices, and related accessories.
• Administer user access, roles, and permissions through Active Directory and similar identity tools.
• Support Microsoft 365, email services, collaboration platforms, and other business software.
• Track support requests and meet response and resolution targets defined by SLAs.
• Record incidents, fixes, and technical procedures clearly for future reference.
• Refer more complex matters to senior IT personnel or specialist teams when required.
• Contribute to asset tracking, software rollouts, and system update activities.
• Follow security best practices and assist with cybersecurity-related efforts.

Required Qualifications

• An Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a similar discipline is preferred, although equivalent practical experience is also acceptable.
• Between 1 and 3 years of experience in IT support, help desk operations, technical support, or a comparable role.
• Hands-on familiarity with Windows environments, Microsoft 365, Active Directory, and widely used business applications.
• Exposure to ticketing platforms such as ServiceNow, Jira Service Management, Zendesk, or equivalent tools.
• Basic knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.
• Well-developed troubleshooting ability and a structured approach to solving problems.
• Strong communication skills and a customer-first mindset.

Preferred Qualifications

• Experience supporting employees in remote or hybrid working setups.
• Knowledge of Microsoft Azure, Intune, and endpoint management solutions.
• Awareness of core cybersecurity practices.
• Background in device deployment and system administration tasks.
• Relevant certifications such as CompTIA A+, Network+, Microsoft credentials, or similar.

Additional Information

This is a full-time role based in the United States and can be performed remotely. The original posting does not specify compensation, perks, notice period, number of vacancies, or a start date. The role requires keeping IT support timely, professional, and aligned with service expectations.