- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Eligibility
- Singaporean candidates only. Suitable for applicants with no prior technical background who are willing to learn and can provide customer-focused support.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
AvePoint is a worldwide leader in data security, governance, and resilience. Its platform helps organizations strengthen their data foundation and work securely across Microsoft, Google, Salesforce, and other collaboration tools. More than 25,000 customers use AvePoint’s solutions, and its partner ecosystem spans about 5,000 managed service providers, value-added resellers, and systems integrators across over 100 cloud marketplaces.
Role Overview
This full-time, on-site position in Singapore is for an L1 Helpdesk Support team member who can provide basic IT assistance and deliver a strong service experience. The role suits someone who enjoys helping people, can stay organized, and is willing to learn even without a technical background.
Key Responsibilities
- Handle first-line support for internal users mainly through email, with phone support as needed.
- Register, monitor, and close support cases while keeping them moving toward resolution in a timely manner.
- Route issues to the relevant technical team when the matter needs higher-level expertise.
- Work through simple troubleshooting tasks and common issues such as login difficulties and email access problems.
- Keep service request details and communication history accurate and up to date.
- Maintain a consistently helpful customer service approach and complete follow-ups promptly.
Requirements
- No prior technical experience is necessary, as onboarding and training will be provided.
- Strong written and verbal communication skills, along with a good interpersonal approach.
- Careful attention to detail and the ability to follow standard procedures.
- Basic familiarity with computers and email systems will be useful.
- Comfort working both independently and collaboratively with a team.
- Applicants must be Singaporean.
Additional Information
Start date: as soon as possible.
All personal information shared during recruitment will be handled in accordance with applicable data protection laws and the company’s Privacy Notice.