Laundry Manager

Role overview

The Laundry Manager at Miraval The Red Sea is responsible for directing every aspect of laundry and tailoring services so that cleanliness, fabric care, presentation, speed, and service quality meet the resort’s luxury standards. This position oversees linen handling, guest laundry, colleague uniforms, and tailoring activities while ensuring day-to-day operations run efficiently and consistently.

In this role, you will partner with the Executive Housekeeper and other operational leaders to support a hospitality environment centered on wellbeing, sustainability, and thoughtful service. The position calls for strong organization, hands-on leadership, quality monitoring, and a detail-focused approach, along with the ability to build a supportive and collaborative team culture.

Core responsibilities

• Manage the daily functioning of the laundry department, including linen processing, guest laundry, dry cleaning coordination, and uniform control.
• Make sure all linens, uniforms, and guest garments are cleaned, finished, and returned within the required quality and time standards.
• Track workflow, productivity, and efficiency to keep laundry services operating smoothly.
• Oversee correct sorting, washing, drying, pressing, handling, and storage practices at all times.
• Carry out routine checks on linen, uniforms, and guest items to protect quality standards.
• Work with Housekeeping and other departments to keep linen stock levels at the required operating par.
• Supervise tailoring services such as alterations, repairs, fittings, and ongoing uniform upkeep.
• Ensure staff uniforms are properly fitted, issued, and maintained for colleagues.
• Maintain accurate records of uniform stock and support issuance processes.
• Monitor garment condition and suggest replacement when needed.
• Lead, coach, and support Laundry Attendants and Tailors through training and day-to-day guidance.
• Create rosters and assign tasks based on business needs and operational priorities.
• Promote teamwork, professionalism, mindfulness, and continuous improvement within the department.
• Conduct training on equipment use, chemical handling, garment care, and safety procedures.
• Support colleague wellbeing and maintain constructive relationships across departments.
• Ensure compliance with Hyatt and Miraval standards, hygiene requirements, and operating procedures.
• Maintain cleanliness, order, and safety across laundry and uniform areas.
• Monitor the use of laundry chemicals and ensure they are stored and handled correctly.
• Coordinate with Engineering to keep laundry equipment in proper working condition.
• Escalate maintenance problems quickly and follow through on corrective action.
• Control departmental spending on chemicals, linen, uniforms, and other operating supplies.
• Perform regular inventory counts for linen and uniforms and help prevent losses.
• Support cost-saving efforts while protecting service quality.
• Assist with forecasting linen and uniform needs based on occupancy and operational requirements.
• Handle guest laundry requests with professionalism, confidentiality, and within the expected turnaround time.
• Respond quickly to guest and colleague requests, concerns, and special garment care needs.
• Provide courteous, personal, and caring service that reflects Miraval’s mindful hospitality approach.
• Follow the Colleague Handbook and all hotel policies related to fire safety, hygiene, health, safety, and wellbeing.
• Arrive on time, wear the correct uniform and name badge, and maintain a professional appearance and hygiene at all times.
• Maintain positive working relationships across all departments.
• Attend and contribute to meetings, learning sessions, and hotel initiatives.
• Support Hyatt and Miraval operating standards and brand expectations.
• Take on other reasonable tasks and secondary duties assigned by the Executive Housekeeper.
• Maintain a calm, positive, and mindful attitude in all situations.
• Deliver professional, courteous, and caring service to both guests and colleagues.

Qualifications and experience

• A diploma or degree in Hospitality Management, Housekeeping, Textile Care, or a similar field is preferred.
• At least 3 to 5 years of experience in laundry operations within hospitality, including 1 to 2 years in a supervisory or managerial capacity.
• Solid understanding of laundry operations, fabric care, stain removal, and garment handling methods.
• Hands-on experience with laundry machinery, chemical management, linen control, and uniform operations.
• Strong leadership, planning, and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work across departments and manage several priorities at once.
• Knowledge of MS Office and laundry inventory systems is beneficial.

Work environment and physical demands

• This role is based at a wellness resort on Shura Island.
• Work may be required both indoors and outdoors.
• The position requires standing and walking for long periods.
• You must be able to lift and move laundry items and operational supplies as needed.

Additional information

This is a full-time on-site role at Miraval The Red Sea in Umluj, Tabuk, Saudi Arabia. The department is expected to uphold a high standard of service, efficiency, safety, and guest care while aligning with the resort’s luxury wellness philosophy.