Manager I, Content Program Management

About Rover

Rover is a pet-care marketplace built around pets and the people who love them. The company connects pet parents with trusted care services across the United States, Canada, Europe, and Australia. With headquarters in Seattle and Barcelona, Rover is a rapidly expanding technology company that focuses on safe, personalized experiences for every pet.

The organization also invests in AI as a business enabler and gives every employee access to AI tools to help improve the experience delivered to its community. Rover has been recognized as a strong workplace, including placement among Seattle Business Magazine’s 100 Best Companies to Work For and recognition in Washington’s Best Workplaces by the Puget Sound Business Journal. The company emphasizes an accessible, inclusive, and welcoming culture.

Role overview

Rover is hiring a Content Program Manager for its Skills & Knowledge Program Management team. This role is responsible for driving important operations content and knowledge base initiatives that support business growth and improve the customer experience.

The right candidate brings strength in content strategy, writing, and knowledge management, along with a clear understanding of business priorities and the ability to work effectively across teams. Success in this role requires strategic thinking, a hands-on approach, and the ability to build scalable systems while also guiding the people who operate them.

The position will support Rover Operations by shaping and running the knowledge management approach for both customer-facing and employee-facing learning content.

Eligibility

This role is open only to candidates who can work remotely and reside in one of the approved states: Florida, Georgia, Idaho, North Carolina, Texas, or Michigan.

Responsibilities

• Manage, mentor, and grow a distributed team of Content Writer/Editors across multiple global locations.
• Partner on the strategy for frontline knowledge base content so employees can quickly access accurate information that improves resolution speed and customer satisfaction.
• Spot gaps and new needs in knowledge management processes and capabilities, including opportunities to use AI-enabled content and search solutions.
• Lead go-to-market program, project, and process coordination for content and knowledge management within Operations customer service, ensuring alignment across tools and teams.
• Strengthen the team’s use of project management methods and tools within the function.
• Measure the effectiveness of knowledge base and content programs through data review and stakeholder input, then use those insights to improve results continuously.
• Create the roadmap, set priorities, and coordinate with cross-functional partners to achieve strategic goals.
• Review major milestones regularly with senior leaders and independently resolve significant blockers and delays.

Qualifications

• At least 6 years of experience in an operations, customer service, or other customer-facing setting.
• At least 2 years applying business analysis, program management, and project management practices, standards, and tools.
• At least 2 years in a people management or content leadership role.
• Up-to-date knowledge of content and knowledge management methods, tools, and best practices.
• Hands-on experience with knowledge base platforms and help center systems.
• Strong data analysis ability and financial judgment, with the ability to use data to define problems, compare options, and make decisions.
• Proven ability to build trust, collaborate with stakeholders, and drive alignment across an organization.
• BA/BS degree or equivalent professional experience.

Preferred experience

• Background in a fast-moving tech company or startup environment.
• Experience in a marketplace or B2C business.
• Experience partnering with customer support teams.
• Exposure to AI-powered tools used for content creation, curation, or knowledge management.

Benefits

• Competitive compensation.
• 401(k) match.
• Long-term incentive plan with a company performance-based cash payout.
• Flexible paid time off.
• Medical, dental, and vision coverage.
• Commuter benefits.
• Dog-friendly workplace with unlimited puppy time.
• Pet perks, including $1,000 toward adopting a first dog or cat.
• Stocked fridges, coffee, soda, treats, and monthly catered lunches.
• Regular team activities, both in person and virtually.

Compensation

The first-year salary range is $99,719 to $128,513 for candidates in the greater Austin, Texas area. For candidates outside the Austin area, the first-year salary range is $90,654 to $116,830. In addition, Rover provides a long-term incentive plan with a company performance-based cash payout and benefits for full-time employees.

Final cash compensation depends on the candidate’s experience, qualifications, skills, and demonstrated ability during the interview and hiring process.

Equal opportunity and accommodation

Rover is committed to building a diverse, inclusive, and innovative workplace. The company considers all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or other protected characteristics under applicable laws.

Rover will provide reasonable accommodations for the application or interview process, essential job functions, and access to employment benefits and privileges. Candidates may request accommodation as needed.