Officer Floorplan Inspection

About the role

Absa Group is looking for an Officer Floorplan Inspection to support the accurate, timely delivery of daily building-services and compliance-related tasks in line with set objectives and standard operating procedures. The position sits within a long-established African banking group with local, regional, and international expertise.

Key purpose

The main objective of this role is to protect the bank’s assets by carrying out scheduled and unannounced physical inspections at dealer sites, verifying vehicle details and ownership, and ensuring that sold, delivered, and settled units are properly accounted for on Wholesale Finance accounts.

Core duties

• Prepare dealer vehicle inspection lists from the Geolock system for Wholesale Finance accounts and identify units that require floor inspections.
• Carry out on-site checks of vehicles by matching VIN, engine number, registration number, and other identifying details against the inspection list.
• Record the condition of any vehicle that is not fit for sale, including examples such as scratches, dents, or windscreen damage.
• Inspect vehicles reportedly kept off-site at third-party locations such as consignment dealerships, panel beaters, or fitment centres.
• Obtain supporting proof from dealers when a vehicle is held at a third party, including a confirmation letter from the third party or a job card from a service provider.
• Confirm ownership by checking original Natis documents and ensuring the vehicle information matches the records and is registered in the dealership’s name as owner and title holder.
• Plan monthly routes so visits remain unexpected, rearranging days and dates as needed, and submit the route plan to the office on the first day of each month.
• Send the monthly route plan to the Wholesale Finance Line Manager at the start of each month so the office knows your location during the month.
• Verify “settled” vehicles by collecting evidence of payment such as deposit slips or EFT copies and ensuring all units on the account are properly tracked.
• Mark settled vehicles on the inspection list and email the payment evidence obtained from the dealer.
• Capture the date vehicles are delivered to clients by obtaining signed delivery notes from the dealer so the account remains fully reconciled.
• Alert the dealer to vehicles that are overdue and those nearing maturity in the following month.
• Ensure proof of payment and proof of delivery is confirmed for all sold or delivered vehicles, and record the sale, delivery, or settlement date on the inspection list.
• Make sure vehicles that have moved beyond the payment-frequency period are settled before leaving the dealership, following the agreed addendum process.
• Back-office follow-up must be completed within 72 hours for units marked as sold; any non-compliance must be escalated immediately rather than waiting for the next visit.
• Escalate potential risks to the line manager without delay.
• Report irregularities to the relevant regions and take part in decision-making where required.
• Ensure strict compliance with DPP facilities.
• Act as the main contact point between dealers and the Wholesale Finance & Dealer Relations team by resolving queries and complaints promptly or routing them to the correct internal contact.
• Provide dealers with process and procedure guidance, including action to take when instability is detected or when a dealer defaults on settlement or uses a financed vehicle for personal purposes, within the limits of the Floorplan agreement and facility letter.
• Work with the line manager, provincial heads, and business development officers on how the dealer is managing the facility.
• Review facility utilisation, investigate low or no utilisation, and share feedback with the business analyst.

Additional information

This role supports compliance with the bank’s policies and procedures, and the employer may choose not to make an appointment to the advertised position. The organisation is an equal opportunity and affirmative action employer. In line with the Employment Equity Act 55 of 1998, preference may be given to candidates from designated groups to support workforce equity and diversity.

Education

A Further Education and Training Certificate (FETC) in Physical Planning and Construction is required.