Operations Analyst

About Solance

Solance is building a new kind of finance business for clients with complex corporate structures who often struggle to access the financial services they need. The company combines a strong service mindset with modern technology, and it is currently preparing for launch at the end of Q3 2026 while its EMI licence is in progress.

This is a ground-up build: the team is creating the processes, culture, products, and brand from scratch, with the goal of setting a new standard in the market. If you are ambitious, driven, and excited by the chance to help shape an early-stage company’s future, this role offers a high-impact opportunity.

Role overview

Solance is hiring an Operations Analyst, also described internally as the “Client Whisperer”. The role is ideal for someone who enjoys complexity, works well in analytical environments, and is motivated by delivering an excellent customer journey from onboarding through to everyday payments.

This position sits at the centre of day-to-day operations. You will support teams across customer onboarding, transaction monitoring, and customer service while maintaining a client experience that goes beyond expectations. The company’s approach is built around white-glove service: customers should never need to chase for updates, and every issue must be owned through to resolution without unnecessary handovers.

The role also supports the fast, practical, and compliant operation of the business, helping the wider team move quickly while staying aligned with regulatory expectations.

Customer onboarding

• Help prepare, review, and complete electronic KYC files and the supporting due diligence paperwork for new customers.
• Work with the Compliance team to confirm that onboarding evidence meets both regulatory rules and internal standards.
• Follow the onboarding pipeline closely, chase missing items, and escalate any blockers when needed.
• Keep onboarding records accurate and current within the company’s internal systems throughout the approval journey.

Transaction monitoring and oversight

• Review customer transaction activity against expected behaviour patterns and flag anything unusual for further investigation.
• Carry out screening on customers and counterparties, assess the results, and escalate genuine matches appropriately.
• Assist with the review of AML documentation for the existing customer base, including periodic refresh and review tasks.
• Stay informed about relevant regulatory duties, including Sanctions and Anti-Bribery/Anti-Corruption requirements, and apply them in daily work.

Payments support

• Bring working knowledge of the payment rails used by the business, including SEPA, SWIFT, and card payments.
• Serve as a first contact point for customers with payment-related questions, providing clear and accurate guidance.
• Track payment activity and help resolve exceptions, errors, and customer issues promptly.
• Partner with the operations team to keep internal payments references and standard operating procedures accurate and useful.

Requirements

• Between 1 and 3 years of experience in operations, compliance, or financial services, preferably in a FinTech, RegTech, or regulated environment.
• Practical understanding of KYC/KYB and AML processes, including customer due diligence and screening.
• Experience with payment systems such as SEPA, SWIFT, or card-based payments.
• Awareness of regulatory obligations connected to Electronic Money Institutions, including AML/CFT, Sanctions, and Anti-Bribery and Anti-Corruption rules.
• Strong attention to detail and the ability to juggle several priorities in a busy environment.
• Excellent written and spoken English, with confidence communicating with both internal colleagues and external customers.
• An analytical approach with the ability to spot issues, raise them appropriately, and suggest process improvements.
• Comfort using operational tools and systems, plus a willingness to build technical knowledge as the company grows.
• Ownership-focused mindset, with a strong dislike for leaving issues unresolved.
• Confidence in client-facing situations, whether by message or in conversation, and the ability to build trust quickly.
• High emotional intelligence and a calm, reassuring manner when customers are frustrated or under pressure.

What success looks like

You will be expected to keep ownership of issues until they are fully resolved, support a fast and compliant onboarding journey, and help maintain a smooth operating model that can handle real-world complexity.

Additional information

The company is preparing for launch at the end of Q3 2026. The EMI licence is still in progress. The role is based in Dublin, County Dublin, Ireland, and is a full-time onsite position.