Operations Analyst - Entry to Mid Level

Role overview

We are looking for a highly organized and analytical Operations Analyst to contribute to operational excellence, process enhancement, and data-led decision-making across the business. This position supports the review of operating activities, performance tracking, and identification of improvement areas that help raise efficiency, productivity, and overall organizational results.

Core responsibilities

• Review operational workflows, business processes, and performance information to spot patterns, bottlenecks, and areas that can be improved.
• Gather, check, structure, and interpret operational data from a variety of sources.
• Create reports, dashboards, KPI scorecards, and presentations for management.
• Track operating metrics and turn findings into recommendations that support both strategic and day-to-day decisions.
• Perform root-cause analysis and suggest corrective as well as preventive actions.
• Help drive process improvement, workflow refinement, and automation efforts.
• Work closely with teams such as operations, finance, HR, IT, logistics, sales, and customer service.
• Support project planning, rollout, performance monitoring, and post-implementation reviews.
• Build and update SOPs, workflow documents, and other operational records.
• Assist with forecasting, resource planning, capacity studies, and productivity reviews.
• Maintain accuracy, consistency, and integrity across reports and operational systems.
• Take part in continuous improvement initiatives aimed at better service delivery and stronger operational performance.

Requirements

• Prior experience in operations, business analysis, process improvement, data analysis, or a similar function is preferred.
• Strong ability in analysis, critical thinking, and structured problem-solving.
• Advanced Excel knowledge, including pivot tables, formulas, reporting, and data analysis tools.
• Exposure to Power BI, Tableau, SQL, or other analytics/reporting platforms is an added advantage.
• Good understanding of business operations, workflow management, and performance measurement.
• High attention to detail and comfort working with large datasets.
• Strong communication, presentation, and stakeholder coordination skills.
• Ability to handle several priorities and stay effective in a fast-paced environment.
• Excellent organizational, planning, and documentation skills.
• A bachelor’s degree in Business Administration, Operations Management, Economics, Engineering, Data Analytics, Finance, Supply Chain Management, or a related discipline is preferred.

What we offer

• Hands-on exposure to operational improvement and business performance initiatives.
• Opportunities to work with cross-functional teams and leadership stakeholders.
• Potential career growth into roles such as Senior Operations Analyst, Business Analyst, Operations Manager, Strategy Analyst, Project Manager, or Continuous Improvement Specialist.
• A collaborative workplace that values data, performance, and continuous improvement.
• Training, mentorship, certification support, and other professional development opportunities.
• Competitive pay and a comprehensive benefits package.

Additional information

This is a full-time, entry-to-mid-level position based in the United States and performed onsite.