Operations Assistant

Position Summary

Altea Healthcare is hiring a full-time Operations Assistant to support provider onboarding, coordinate new facility openings, and help maintain operational compliance. The role is based in the United States and follows a Monday through Friday schedule. It calls for strong organization, clear communication, and the ability to work effectively with multiple teams.

What You’ll Do

• Work with the Operations Director to shape and carry out operational goals and plans for facilities in the market.
• Track and evaluate facility performance indicators such as care quality, patient experience, and financial results.
• Help coordinate day-to-day operational tasks and resources so facilities run smoothly and efficiently.
• Support the creation and rollout of policies, procedures, and best practices that align with regulations and industry standards.
• Keep communication flowing between facility teams, vendors, and other stakeholders.
• Identify operational problems and help resolve them quickly and effectively.
• Contribute to staff training initiatives and efforts to improve performance.
• Stay current on relevant industry developments, regulations, and operational best practices.

Facility Launch Support

• Partner with Directors and the Implementation Manager on upcoming launches to help ensure a seamless transition.
• Coordinate signage and standing orders to be sent to facilities ahead of go-live dates.
• Assist with credentialing packets for new locations when needed.
• Arrange catering and lunches for facility launch activities.

Payroll Tracking

• Check daily-rate provider payroll to confirm compliance with clock-in procedures and visit expectations.
• Prepare payroll reports for W2/1099 staff using available information and send them to the DOO for approval before HR submission.

Audits, Records, and Reporting

• Complete monthly audits of the Provider Master list by verifying licenses and certifications against state databases for renewals.
• Perform monthly audits of CCM consents and provider compliance.
• Update the Facility Master list and Provider Master list for Sound ACO twice each month.
• Review and refresh the SNF/LTC census in the Facility Operations Tracker two times per month.
• Carry out audits and reports requested by the VP of Operations, Senior Practice Manager, and Directors.
• Attend monthly state and RMD meetings.
• Record meeting minutes, share them with attendees promptly, and upload them to SharePoint.
• Keep Key Resources documentation current and organized.

General Support Duties

• Assist providers with equipment needs, prescription pads, and other operational requests.
• Route questions and concerns to the correct department or leader.
• Support the VP of Operations and Senior VP of Operations whenever needed.
• Take on other responsibilities as assigned.

Additional Responsibilities

• Track company equipment such as laptops, prescription pads, and badges.
• Help create and maintain SOPs so department processes stay updated and accurately documented.
• Conduct bi-monthly checks of provider licenses and certifications and send renewal reminders when necessary.
• Work with IT to keep company email distribution lists accurate and up to date.

Qualifications

• A high school diploma is required; an associate degree is preferred.
• Working knowledge of Microsoft Office applications and healthcare software such as EMR systems.
• Well-developed organizational abilities.
• Strong verbal and written communication skills, along with solid interpersonal ability.

Compensation

This role offers annual pay in the range of $55,000 to $65,000.