Operations Associate

About the Company

Miral Experiences operates a leading portfolio of award-winning attractions and entertainment destinations across Abu Dhabi. Its lineup includes major leisure landmarks such as Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, TeamLab Phenomena Abu Dhabi, and cultural sites like Qasr Al Watan. The organization focuses on creating memorable, high-quality guest experiences for visitors of all ages through a mix of excitement, discovery, and cultural appeal.

Role Summary

In this role, you will support day-to-day operations in a busy theme park setting and help ensure every guest enjoys a safe, smooth, and memorable visit. The position involves opening and closing ride or attraction areas, handling operational controls, responding to emergencies, and maintaining strong safety standards. It is a hands-on role that requires energy, focus, teamwork, and a commitment to excellent service.

Guest Interaction and Safety

• Greet visitors professionally and kindly while making sure ride rules and safety requirements are followed.
• Carry out height checks and other safety validations accurately for all relevant guests.
• Provide, explain, and correctly fit safety equipment or attire when needed, ensuring guests and team members understand and comply with all instructions.

Ride Operations and Control

• Carry out safe opening and closing procedures for rides, confirming that equipment is functioning properly and standard processes are followed.
• Manage queues effectively to reduce waiting time and keep ride flow efficient.
• Use ride controls, emergency stop systems, and restraint mechanisms confidently and appropriately when situations require immediate action.

Records, Compliance, and Documentation

• Track operational details such as downtime, throughput, and colleague break times with accuracy.
• Keep daily records and operational paperwork well organized to support company compliance requirements.
• Follow all health and safety rules consistently during every operational task and guest interaction.

Emergency Response and Team Support

• Guide small teams during ride interruptions or emergency events and maintain a composed, controlled atmosphere.
• Respond to urgent situations according to established procedures and communication protocols to protect guests and colleagues.

Service Excellence and Additional Duties

• Contribute to a lively, engaging guest experience through positive and personalized interactions.
• Help maintain a safe, tidy, and welcoming environment in the attraction and ride areas.
• Take on other operational tasks as needed to improve facility performance and the overall guest journey.

Requirements

• No formal qualification is mandatory, though higher secondary education or an equivalent level is preferred.
• Strong spoken English is needed to communicate effectively with guests and coworkers.
• Excellent customer handling and interpersonal abilities are essential.
• You should be able to work well in a team while also thinking independently and solving problems on your own.
• A friendly, energetic personality and genuine enthusiasm for guest-facing work are important.
• You must be comfortable working under pressure and during long shifts, including busy and quieter periods.
• Honesty, accountability, and a strict approach to safety are expected.
• One year of practical experience in rides or attractions at another theme park is preferred.
• Arabic language ability is an added advantage for working with diverse visitors.
• Experience using machinery safely and efficiently is desirable.
• Ability to lead small teams during difficult situations is valued.
• Strong concentration for extended periods is useful for smooth ride operations.
• You should be able to juggle operational tasks and emergencies at the same time.
• Supervisory ability to monitor guest and colleague safety is beneficial.
• Creative thinking and problem-solving skills are an advantage.

Why Join Miral Experiences

Miral Experiences emphasizes innovation, excellence, and memorable guest service across its attractions and cultural destinations. Team members contribute to world-class experiences while building meaningful careers in a dynamic environment.

Additional Information

This is a full-time, on-site position based in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates. The role involves working in a fast-paced attraction environment with responsibilities that may include standing for long periods, operating machinery, leading teams, and handling emergencies. No formal degree is required, and there are no listed salary or stipend details, vacancy count, start date, or application deadline in the source.