Operations Manager - Venue

About the company

Encore is a global event technology business focused on delivering hybrid and in-person event experiences that bring people together, spark ideas, and help organisations achieve their goals. The company promotes a supportive, inclusive workplace and holds Great Place To Work certification, reflecting its commitment to a positive employee experience.

Role overview

The Operations Manager - Venues will report to the Director of Event Technology and is responsible for setting profitability benchmarks for each venue business unit. This role focuses on improving operational performance by increasing efficiency and productivity across the business, and by recommending as well as implementing process changes that strengthen results.

Key responsibilities

• Set up and track reporting frameworks for labour-efficiency measures within each venue unit, then analyse the data to spot patterns and trends.
• Suggest and implement changes to labour planning and allocation that improve operational effectiveness and productivity.
• Look for ongoing opportunities to refine and streamline operational processes.
• Oversee the correct use of billing codes and ensure system compliance across all Encore venues.
• Work with the Learning & Development team to coordinate a training programme that supports business needs and delivers consistent service standards and reporting.
• Support the tendering process by preparing sales and billing information and reviewing labour requirements needed to manage venues.
• Organise and keep records of operational inspections for all contracted venues, with inspections completed twice a year.
• Provide information to help Operations Directors and Area Directors prepare annual budgets for each venue.
• Recommend capital expenditure needs within venues to the Technology team.
• Partner with the Technology team on installation coordination and venue upgrade projects.

Candidate background

The ideal candidate has prior experience in a comparable position and, preferably, a background in production. Experience working across multiple stakeholders is important, along with strong communication, service, organisation, and decision-making abilities. The role also calls for the ability to handle several priorities and deadlines at once.

Why Encore

Encore offers a workplace built around inclusion, wellbeing, growth, and sustainability. Team members benefit from a recognised supportive culture, diversity and inclusion initiatives, wellness programmes, strong career development opportunities, a focus on environmental responsibility, and salary packaging options.

Additional information

Encore is committed to equal opportunity and values diversity in all its forms. As a Circle Back Initiative employer, the company aims to respond to every applicant. Candidates who meet only part of the stated criteria are still encouraged to apply and discuss the opportunity with the team.