Operations Manager

About the Role

We are seeking an Operations Manager to join a hospitality-led team in London. The role is centered on catering operations, with occasional regional site visits required. It suits someone who enjoys food, drink, and service, and wants a position that supports work-life balance with Monday to Friday working.

About the Team

The organization values diversity, individuality, and a collaborative culture. The team focuses on creating a positive, high-energy environment where people can develop, perform at their best, and contribute to growth through teamwork and shared success.

Location, Hours & Salary

Location: London, with occasional travel within the region.

Working pattern: 40 hours per week, Monday to Friday.

Salary: £60,000 to £65,000 per year.

Key Responsibilities

The Operations Manager will oversee catering activity across a portfolio of sites and work closely with on-site leaders to maintain service quality and operational consistency.

• Direct day-to-day catering operations across multiple sites in the assigned region.
• Guide, coach, and develop on-site managers and their teams to consistently deliver strong service standards.
• Ensure adherence to company procedures, health and safety rules, food hygiene requirements, and brand expectations.
• Manage budgets, forecasting, labour spend, and other cost controls to support financial performance.
• Maintain productive client partnerships and keep customer satisfaction at a high level.
• Support new site launches and help drive ongoing improvement initiatives.

Candidate Profile

The ideal candidate will bring proven operational background in catering management, preferably from a contract catering environment, along with a strong commercial mindset and confidence leading dispersed teams.

• Hands-on experience in catering operations management, ideally within contract catering.
• Good understanding of profit and loss management, labour control, and compliance requirements.
• Confident leadership style with the ability to motivate and manage remote teams.
• Strong communication skills and the ability to manage stakeholders effectively.
• Commercially aware, with a genuine commitment to excellent food and service delivery.

Benefits

The role comes with a broad benefits package designed to support wellbeing, development, and recognition.

• Personal development and training opportunities
• Life assurance cover
• Pension plan
• Holiday allowance
• Access to a healthcare support app, including annual health checks, digital GP services, mental health consultations, nutritional consultations, and second medical opinion support
• Eye care support
• Wellbeing programme, including an employee assistance programme and salary finance
• Family-friendly support
• Regular social events and direct communication with senior leaders
• Holiday purchase option
• Volunteering days
• Professional subscriptions
• Recognition schemes and employee awards
• Long service awards
• Discount vouchers for major high street brands

Additional Information

This position is part of a hospitality business that became part of CH&CO Catering Group Ltd in 2021. The group values partnerships, innovation, integrity, quality, and fun.