Operations Sales Manager

Role Overview

Serenity Healthcare is seeking an Operations Sales Manager in Henderson, Nevada to take complete responsibility for a busy service location. In this position, you will oversee the team, day-to-day floor activity, sales pipeline, operational output, and overall member experience. The role is designed for someone who has already demonstrated the ability to grow revenue while managing a demanding operation and is prepared to do both at a more advanced level. You will be expected to lead in a visible way, maintain accountability to performance goals, and keep standards high even when challenges arise. Prior experience in a specific industry is not required.

Location: Henderson, NV. This is a full-time, on-site role with compensation of $100,000 plus bonus incentives.

Key Responsibilities

• Manage the complete daily operation of a high-traffic service site, including staffing, workflow, floor coverage, and quality of output.
• Improve sales results across the location by keeping yourself and the team focused on clear revenue targets and KPIs.
• Establish a strong performance culture through coaching, feedback, and consistent accountability.
• Make sure every member interaction is timely, polished, and aligned with Serenity’s service standards while also recognizing and converting sales opportunities.
• Monitor key location metrics such as sales volume, conversion rate, efficiency, and quality scores, then use that information to guide operational and commercial decisions.
• Spot underperformance early and address it directly with clarity and follow-through.

Candidate Profile

• At least 10 years of leadership experience combining operations management and sales, with direct responsibility for both team performance and revenue.
• A strong history of achieving or surpassing sales goals, supported by measurable results.
• Experience working with KPIs, including tracking, reporting, and using them to make decisions.
• A background in hospitality, premium retail, or upscale service operations is considered a strong advantage.
• Comfort with direct performance conversations and a record of positive outcomes from them.
• A proactive approach to problem-solving, with the ability to notice issues early and take ownership quickly.

Compensation and Benefits

• Annual pay of $100,000 or more, plus bonus opportunities.
• Medical, dental, and vision coverage with 90% of the premium paid by the employer.
• 401(k) retirement plan.
• 10 PTO days at the start, increasing to 15 days after the first year, plus 10 paid holidays.

About Serenity

Serenity is a technology-focused organization that provides advanced, evidence-based solutions for members seeking better outcomes. The company operates high-standard service locations and treats the quality of that experience as a top priority at every level. Location leaders shape the tone of each site, and the company looks for people who understand that delivering the numbers and raising the standard are equally important. Candidates who have built careers in environments where shortcuts were not acceptable and performance targets had to be met are likely to thrive here.

Additional Information

Employment is full-time and on-site in Henderson, NV. Serenity is an equal opportunity employer. Employment depends on successfully completing a background check and drug screening.