Operations Specialist

Role overview

This opportunity sits within a retail business that is going through a major period of growth after joining the global Dollarama group. With the store network expanding and customer experience evolving, the operations function plays a key role in helping the business move toward a target of 700 stores. As an Operations Specialist, you will support the everyday execution that keeps stores operating effectively.

The role is practical and collaborative. You will work across stores, suppliers, and internal teams to coordinate tasks, maintain procedures, and help deliver consistent operations across the network. It is well suited to someone who enjoys retail, works well in a busy environment, and likes finding better ways to solve problems.

Key responsibilities

• Assist with weekly reporting, including review of sales results and store incentive performance
• Handle store enquiries and resolve routine operational issues as they arise
• Use WorkJam to coordinate tasks, including weekly “get ready for the weekend” activities
• Enter, monitor, and follow up on operational actions through internal systems
• Keep documentation, process manuals, and operational standards accurate and up to date
• Support process and system updates, making sure reference guides reflect current practices
• Contribute to initiatives that strengthen safety culture and assist with store and regional changes
• Manage supplier relationships and day-to-day communication where needed
• Oversee store consumables and supplies such as ticketing, devices, and tools
• Support ServiceNow requests and help improve workflow efficiency within systems
• Work closely with Store Operations, Technology, and other support functions to deliver workable solutions

What we are looking for

• Background in retail stores or an operations-focused environment
• Self-starter with the confidence to take initiative
• Strong problem-solving skills with a practical, solution-led approach
• Excellent attention to detail and a structured, process-oriented way of working
• Good organisational ability and the capacity to juggle several priorities at once
• Comfortable using systems and task management tools
• Clear communication skills and the ability to work across teams and stakeholders
• Flexible attitude and readiness to work in a fast-moving setting

Benefits

• Opportunity to join a high-energy team helping shape the future of value retail
• Career development prospects within a growing national retailer
• Exposure to large-scale operations, systems, and supplier partnerships
• Employee support benefits, including paid parental leave and an EAP program
• The chance to influence how stores operate across the country

Additional information

This position is more than a standard operations support role. It is a chance to build capability, improve how the business works, and help stores succeed every day.

The organisation is expanding rapidly and is aiming to grow its store network to 700 locations. The role supports that growth by maintaining operational consistency, improving processes, and helping teams respond effectively to change.

How to approach this role

Successful candidates will be energised by retail, comfortable with change, and motivated by the opportunity to make a practical impact across a nationwide store network.