Operations Support Agent

Role overview

This role focuses on the safe handling, sorting, and movement of freight within the depot so shipments are processed accurately and reach the correct destination without delay.

Key duties

• Move consignments around the depot safely and in line with internal handling standards.
• Attach labels and route freight to the appropriate delivery area with a high level of accuracy.
• Work closely with teammates to support smooth workflows and fast turnaround times.
• Carry out front-line administrative and operational tasks, such as data entry, ramp work, and dispatch support.
• Take on other tasks as assigned by the business.

Education and experience

A secondary school education or an equivalent qualification is required. Relevant work experience is expected, with at least 2 years preferred for this level. An associate-level pathway does not require prior experience, while a senior-level pathway calls for at least 4 years of relevant experience.

Skills and capabilities

The role calls for practical computer skills, a good working knowledge of Microsoft Office, strong communication and interpersonal ability, problem-solving skills, and the capacity to plan, organize, and maintain close attention to detail.

Additional information

Pay transparency information is referenced in the source, but no specific salary figure was provided.

Equal opportunity statement

The employer states that it is committed to fair treatment and equal opportunity for all applicants, including support for a diverse, equitable, and inclusive workplace. Hiring decisions are made without discrimination based on age, race, color, national origin, genetics, religion, gender, marital status, pregnancy or related medical conditions, disability, or other protected characteristics under applicable laws.

About the company

The company is a major global express transportation provider serving customers across more than 220 countries and territories. It emphasizes a people-first approach, guided by a People-Service-Profit philosophy, and highlights a culture built around service quality, teamwork, innovation, and reinvesting in employees and the business.