Operations Support Agent

Role Overview

This role supports day-to-day operational processes across air network, road linehaul, dispatch, customer service, and administrative functions at the Ludhiana location. The position is focused on completing assigned tasks accurately, on time, and in line with internal procedures and external compliance requirements.

Key Areas of Work

• Support air network and other operational workflows.
• Handle dispatch, operational administration, and general office support.
• Assist with customer service, service assurance, trace management, and reporting.
• Support manifesting activities and sort operations.
• Contribute to dangerous goods handling support, cross-border road linehaul, domestic air linehaul, and road network operations.
• Provide location-based customer service and support group coordination.

Responsibilities

You will be expected to finish defined procedures within deadlines while maintaining a high level of accuracy and completeness. The role requires identifying issues as they appear, applying established rules and procedures to resolve routine problems, and escalating more complex matters to senior colleagues when needed.

Skills and Competencies

• Strong accuracy and attention to detail
• Proficiency with Microsoft Office and basic PC tools
• Good planning and organizing ability
• Strong interpersonal communication
• Problem-solving mindset

About FedEx

FedEx is among the world’s largest express transportation companies and has repeatedly been recognized as one of Fortune magazine’s most admired companies. With operations spanning more than 220 countries and territories, the company supports global transportation and business needs through its network of team members.

Work Culture and Values

FedEx follows a people-first philosophy built around People-Service-Profit (P-S-P). The company emphasizes employee well-being, service quality, innovation, and reinvestment in its people and business. Its culture is presented as a key reason for its long-term growth and distinct position in the market.

Equal Opportunity Statement

FedEx is committed to building a diverse, equitable, and inclusive workplace. Employment decisions are made without discrimination based on age, race, color, national origin, genetics, religion, gender, marital status, pregnancy or related medical condition, disability, or any other protected characteristic under applicable laws.