Package Handler (Warehouse like)

Role overview

This position is centered on the safe and efficient manual movement of parcels in a warehouse-style environment. The job involves loading, unloading, sorting, lifting, pushing, pulling, carrying, and placing packages. Team members may rotate through different stations such as loader, unloader, palletizer, scanner, weigh/key operator (SWAK), quality assurance (QA), facer, switcher, and similar operational roles.

Specialized assignments

In addition to the standard duties and any other tasks assigned by management, some Package Handler assignments require extra training and responsibilities.

• Package Handler Trainer: teaches other package handlers safe and efficient methods for loading, unloading, palletizing, and scanning so parcels move smoothly through the operation.
• Package Handler - Air: performs a multi-step parcel inspection process to help ensure that Air Restricted parcels are not loaded into an air container.

Essential duties

• Uses the hand-to-surface method for all parcel handling.
• Loads and unloads packages from delivery vehicles, trailers, pallets, conveyor carts, and loading racks.
• Performs repetitive lifting, carrying, pushing, and pulling for about 3 to 5 hours, with the possibility of working one or more shifts per day.
• Sorts packages by identifying the right conveyor system through scanning, reading labels and charts, checking numbers, and retaining information.
• Completes other assigned duties as needed.

Additional responsibilities for trainer and air roles

• Trains new package handlers on effective unloading, loading, palletizing, transporting, handling small items, SWAK, and handling non-conveyable parcels.
• Provides extra coaching to handlers who need more instruction, as directed by management.
• Gives feedback on proper parcel handling methods when required.
• Reinforces dock safety standards among peer package handlers.
• Understands and demonstrates all required processes and procedures by example.
• Advises managers about sorting conditions so operational efficiency decisions can be made.
• Helps implement new parcel handling procedures and techniques.
• Continues regular loading, unloading, palletizing, lifting, carrying, pushing, and pulling while training others.
• Scans each parcel in the air consolidation area and checks for hazardous materials or ORM-D designation.
• Loads parcels into the unit load device when required.
• Completes “restricted parcel return to shipper” notifications in SCMS for air-restricted parcels.
• Continues regular loading, unloading, lifting, carrying, pushing, and pulling of parcels.

Education and experience

No formal education is required. No previous experience is needed for the base role. The specialized trainer and air assignments prefer six months of experience as a package handler with FedEx Express Corporation.

Knowledge, skills, and abilities

• Ability to understand and follow work instructions and safety procedures.
• Ability to distinguish numbers and information accurately so parcels can be sorted correctly.
• Ability to use basic tools and equipment such as rollers, dock carts, handheld scanners, chutes, and unloading devices.
• Strong communication and interpersonal skills, with the ability to work well in a fast-paced team environment.
• For handlers who use switching equipment, a valid driver’s licence and a clean DOT record are required.
• Package Handler Trainer candidates must be able to train several peers at the same time.
• Package Handler - Air candidates must successfully complete and maintain FedEx Ground Airlift Consolidation Gateway training and government-required indirect air carrier (IAC) training, with annual recertification required.

Working conditions

• Work may be performed in both hot and cold temperatures.
• The environment can be very noisy.
• Must be able to lift and carry between 5 and 50 pounds.
• No travel should be required.

Compensation

Pay is listed at $21.01 per hour.

Important notice

This job description is a general summary and is not intended to list every duty, responsibility, or qualification for the role. The employee must complete all other duties assigned, pass required tests and training programs, be able to operate in a PC/Windows environment, complete recurring training, and maintain any necessary annual credentials. Work schedules may vary based on business needs.

For applicants residing in Quebec, bilingualism in French and English is required.

When driving is a core job requirement, candidates must hold a valid driver’s licence and have no more than two traffic violations and/or accidents in the 24 months before the application date. Candidates will also be evaluated based on their current driving record, interview results, and any driver skills assessment.

Equal employment opportunity

The employer values diversity and inclusion and provides a safe, respectful workplace where people from all backgrounds can thrive. Applications are especially encouraged from women, people with disabilities, Indigenous peoples, members of cultural communities, and 2ELGBTQ+ individuals. The recruitment process can be adapted to meet specific accessibility needs.