Part-Time Curator

About FLUENT Inc

FLUENT Inc, operating as Fluent Cannabis, is a comprehensive cultivator, processor, formulator, and retailer of premium cannabis products with a presence in Florida, Pennsylvania, New York, and Texas. Our core mission is to compassionately provide patients with access to top-tier medical cannabis in a professional, healthcare-focused environment, emphasizing outstanding customer service. Patient well-being is paramount at FLUENT, and our operational standards, practices, and performance are unparalleled. We are committed to fostering a positive work environment for our teams, encouraging continuous improvement, development opportunities, and engaged feedback to drive our success as a leader in the medical cannabis industry. Learn more at www.getfluent.com.

Role Summary

As a Curator, you will serve as a primary point of contact for customers entering the store, responsible for generating enthusiasm for Fluent products. Your role involves providing knowledgeable solutions and guidance to patients on the safe and effective use of our products. You will contribute to a unique customer experience within the Fluent dispensary by assessing patient needs based on doctor's recommendations and, with team support, matching them with appropriate products. Your effectiveness in sales will be key to converting visitors into loyal Fluent customers.

Key Responsibilities

• Deliver exceptional customer service and achieve or surpass sales targets.
• Drive increases in dispensary, team, and personal sales over time.
• Provide outstanding customer experiences in diverse settings and thrive on continuous personal interaction.
• Utilize available resources to effectively assess customer health conditions and requirements.
• Escalate any unresolved customer issues to the appropriate supervisor for resolution.
• Support delivery operations as a Health Educator when needed.
• Conduct regular inventory counts and generate sales reports.
• Meticulously document details of each customer interaction and any subsequent actions taken.
• Follow up diligently on all customer issues that require further investigation.
• Maintain a comprehensive understanding of the product guide and the benefits of medical cannabis.
• Communicate regularly with the Director of Retail Operations, General Manager, and/or Customer Service Manager regarding the status of customer issues.

Qualifications and Experience

• Previous customer service experience is desired.
• Proven sales experience is required.
• Proficiency in MS Office Suite.

Skills and Interests

• Exceptional multitasking abilities, managing multiple requests simultaneously without compromising focus.
• Strong organizational skills and initiative.
• Excellent communication and interpersonal skills.
• Proactive problem-solving capabilities.
• Effective time management skills.
• Discretion and confidentiality are essential attributes.
• Ability to cultivate strong professional relationships through frequent interaction (face-to-face, phone, email).
• Demonstrated teamwork skills, collaborating to enhance overall work standards and service quality.
• Superior written and verbal communication abilities.
• Capacity to prioritize tasks and integrate a proactive approach into assignments.
• Proficient sales techniques and strategies.

Work Environment

This position operates within a professional office setting, utilizing standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

Employees must be able to perform essential job functions successfully. This includes regularly speaking and hearing, frequently standing for extended periods, walking, using hands for fine motor tasks, reaching, and operating computers (iPad, laptop, desktop) for extended periods to review information and provide patient recommendations. Effective verbal and written communication is necessary. Occasional lifting of up to 25 pounds may be required. Regular and predictable attendance is mandatory.

Position Type and Expected Hours of Work

This role involves extended hours and frequent weekend work.

Additional Requirements

• Must be at least 21 years of age, as per state law.
• Must successfully pass a comprehensive background check.

Other Duties

This job description is not exhaustive and may not encompass all required activities, duties, or responsibilities. These may be subject to change at any time with or without notice.

AAP/EEO Statement

Fluent is an equal opportunity employer. We welcome applications from all individuals, irrespective of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability, or any other legally protected classification. FLUENT participates in E-VERIFY to ensure a legal workforce. All applicants must be legally authorized to work in the United States and will be required to provide proof of eligibility. Only shortlisted candidates will be contacted.