Part-Time Receptionist

About the role

The House Hotel in Galway is looking to add a part-time Receptionist to its front desk team. The property is known for stylish, comfortable accommodation and a strong focus on guest experience. It is located in Galway city, around 5 minutes from Eyre Square, in the Latin Quarter.

This role suits someone who enjoys working in a fast-paced hospitality setting, takes pride in service, and can represent the hotel in a warm and professional way.

Key responsibilities

• Welcome arriving guests with a friendly, professional first impression.
• Manage check-ins and check-outs accurately using the Opera Reservation System and follow standard operating procedures.
• Share information about the hotel’s services and facilities with guests when needed.
• Handle complaints courteously and escalate concerns to management where appropriate.
• Respond promptly to guest requests, questions, and suggestions.
• Make sure guest needs are met throughout their stay.
• Promote hotel facilities and look for appropriate upsell opportunities.
• Answer calls in a polite and helpful manner, direct them to the correct extension, and record messages clearly.
• Ensure billing is completed correctly and in line with hotel procedures.
• Learn and stay up to date with all reception processes.
• Follow all hotel policies relating to customer care, health and safety, fire safety, and security.
• Support other hotel departments when needed.
• Stay organised, manage multiple tasks well, and prioritise effectively.
• Build knowledge of the local area so guests can be given useful advice and recommendations.

Requirements

• At least 1 year of experience in hospitality.
• Strong people skills and a professional manner.
• Fluent written and spoken English.
• Working knowledge of Opera PMS is preferred.
• Comfortable using the internet, Excel, and Word.

Benefits

• Opportunity to work in a respected hotel with a supportive, professional team.
• Career growth potential in a busy hospitality setting.
• Training and progression opportunities across Choice Hotel Group.
• Meals provided during duty hours.
• Staff discounts within Choice Hotel Group.

Additional information

The role is based onsite in Galway, County Galway, Ireland. This is a part-time position within the front of house team. The hotel values staff who are patient, well organised, and eager to learn about the surrounding area to enhance the guest experience.