People Operations Administrator

Role overview

The People Operations team at Chelsea Football Club is hiring a well-organised and people-oriented administrator to support core HR operations. This permanent role sits within the People Team and helps deliver a smooth employee experience across the full employee journey, from joining through to exit.

You will be responsible for keeping HR records and systems accurate, handling people-related queries as a first point of contact, and supporting a range of operational and project work that improves how the team works.

Role details

• Job title: People Operations Administrator
• Department: People Team
• Contract type: Permanent
• Working pattern: 35 hours per week, Monday to Friday
• Office attendance: 4 days per week in the office
• Location: Stamford Bridge, with occasional visits to Cobham Training Ground
• Closing date: 13th July

Employee lifecycle support

This role supports all stages of the employee lifecycle and helps ensure processes remain efficient, accurate, and consistent. You will contribute to onboarding, compliance, benefits administration, contractual updates, and offboarding, while making sure employees receive clear and timely support throughout.

Onboarding

• Draft employment contracts and onboarding paperwork
• Complete checks required before employment starts
• Enter new starter details into HR systems

Compliance

• Track and renew background checks
• Keep right-to-work documentation current and accurate

Benefits administration

• Respond to employee questions about benefits
• Maintain correct benefit records
• Support benefit enrolments, updates, and leaver processing

Employment changes

• Prepare documents for contract and employment changes
• Update HR systems with accurate employee information

First-line support

• Monitor the People Team inbox and act as a day-to-day contact for managers and employees
• Explain people processes clearly and escalate issues when needed

Offboarding

• Prepare exit-related documentation
• Support managers and departing employees to ensure a positive and orderly exit
• Update records and systems after leavers depart

Team and project support

Alongside daily administration, you will contribute to people projects, process improvements, audits, and wider operational support. The role offers scope to learn, collaborate, and help shape better ways of working within the People function.

• Support ad hoc People Team projects
• Help improve processes and streamline workflows
• Provide general administrative support for People operations
• Assist with internal and external audits by preparing and checking employee documents and data
• Work closely with the wider People Team to deliver consistent, high-quality operations

What the club is looking for

The ideal candidate will bring previous HR or people administration experience, or a strong background in office administration. You should be comfortable using IT systems, well organised, professional with confidential information, and able to work independently while managing competing priorities.

A curious mindset, a willingness to improve processes, and a friendly, collaborative approach are important for success in this role. Experience with a HRIS is desirable, and familiarity with AI tools used in day-to-day work would be beneficial.

Skills and attributes

• HR administration
• Office administration
• HR systems management
• Microsoft Office proficiency
• Data accuracy and record keeping
• Confidentiality and discretion
• Organisation and multitasking
• Problem solving
• Process improvement mindset
• Communication and stakeholder support
• Team collaboration
• Adaptability in changing situations

Club expectations

• Demonstrate the club’s BLUE behaviours: Brave, Lead, Unity, and Edge
• Follow club policies and procedures, including health and safety, financial authorisation, confidentiality, and GDPR
• Actively support diversity, equality, and inclusion, and treat others fairly in line with the club’s EDI policy
• Help maintain a safe environment for children, young people, and vulnerable adults, and report concerns to the Safeguarding Lead
• Report misconduct or suspected misconduct to the HR Department

Equality, safeguarding, and recruitment notes

Chelsea Football Club is committed to equal opportunity and values the diversity of its workforce. Reasonable adjustments can be arranged during recruitment if needed.

Successful candidates must complete a DBS check before starting employment. Depending on the role, additional child protection screening may also be required.

The duties in this role may change over time to reflect the evolving needs of the club.