Pre-Sales and Installation Engineer

Company Overview

Pacific Computers Ltd, established in 1996, has grown into a trusted digital technology partner offering a single point of contact for IT hardware, software, and audio-visual needs. The company specialises in the design, installation, and support of a broad range of AV systems, combining these elements into integrated, adaptable solutions.

Its approach is built around service quality, with all work handled by in-house specialists, from pre-sales consulting and design through to support and tender responses. This helps the business maintain a consistently high standard for customers.

Pacific also invests heavily in staff development so the team stays current with both established and emerging technologies, enabling the company to deliver and support high-quality IT and AV systems to organisations across international markets.

The business holds ISO 9001:2015, ISO 14001:2015, and Safe Contractor certifications, and maintains strong partnerships as an HP Gold Partner, Dell Gold Partner, Crestron Elite Partner, Extron Accredited Partner, and Canon ProAV Advanced Partner.

Role Summary

This role sits within the Audio-Visual Pre-Sales and Installations Engineering team. The successful person will be responsible for creating AV solutions based on customer needs and, where required, taking part in the installation work. The job also involves preparing technical drawings and documenting system functionality for proposal materials.

You will support the sales function through site surveys to confirm the customer brief, check that the proposed solution suits the environment, and determine the labour needed for a successful installation. From time to time, you will also join installation teams as an engineer.

Some project management responsibility is included as well, with attendance at project meetings and a focus on delivering installations to a high standard and completing handover to the client in a professional way.

Main Duties

• Develop AV solutions that align with client requirements.
• Prepare complete equipment schedules for proposed systems.
• Create schematics and supporting technical documentation.
• Carry out installation engineering work for AV projects.
• Attend meetings with business development managers and provide technical input.
• Handle new customer enquiries by phone and email.
• Support stronger client relationships by joining meetings with the sales team.

Required Experience

• At least 2 years of experience in a comparable pre-sales position.
• At least 2 years in a customer-facing role.
• At least 2 years working as an audio-visual installation engineer.
• Strong understanding of AV technologies, including video conferencing and unified communications.
• Ability to explain technical details clearly to non-technical colleagues at different levels.
• Experience producing accurate schematics and technical drawings from customer needs.
• Comfortable working under pressure, to deadlines, and across several projects at once.

Advantages

• CTS, CTS-D, or CTS-I certification.
• ECS certification.
• Prior experience in a similar position.
• Background in project management.

Key Competencies

• Strong verbal and written communication.
• Deep working knowledge of AV systems and technologies.
• Engineering-minded approach.
• Creative problem-solving and lateral thinking.
• Ability to work independently and collaboratively.
• Flexible and adaptable working style.
• Awareness of new and emerging technologies.
• Full and clean driving licence.

Additional Information

This is an onsite full-time role based in Dublin, County Dublin, Ireland.