Product Manager

About GlossGenius

GlossGenius is an AI-powered platform designed to enhance the operations of service businesses. It assists over 100,000 businesses in increasing revenue and optimizing their time, enabling them to focus on their core work. The platform's intelligent features help attract more clients, boost profit per appointment, and encourage repeat business. Businesses utilizing GlossGenius process substantial annual payment volumes and experience significant revenue growth through features like GlossGenius Payments, which increases ticket size, facilitates rebooking, and reduces processing fees.

About the Role

This role involves leveraging AI throughout the product development lifecycle to accelerate progress, improve product quality, and tackle complex challenges. We are seeking a Product Manager with strong product intuition and innovative problem-solving capabilities to develop industry-leading user experiences. Responsibilities may include enhancing scheduling tools with AI for proactive user support or designing specialized features for larger service businesses with multiple locations and teams. This position offers substantial opportunities to lead critical initiatives directly contributing to the company's revenue growth.

The role requires commuting to our New York City headquarters, with an in-office presence expected 3-4 days per week, including mandatory attendance on Tuesdays and Thursdays.

What You'll Do

• Shape the future of our product, focusing on areas like intelligent scheduling to recover revenue and developing solutions for larger, upmarket businesses with complex operational needs and multi-location setups.
• Oversee the entire product development lifecycle, efficiently scaling new concepts from ideation to launch.
• Strategically integrate AI and emerging technologies to create smarter, more user-friendly core experiences that minimize friction and open new avenues for users.
• Deliver impactful features that demonstrably improve key metrics, showcasing strong user experience design principles and a deep understanding of user needs.
• Implement a continuous improvement process driven by data analysis, customer feedback, and performance metrics to ensure ongoing product enhancement.
• Foster collaboration and alignment among cross-functional teams, including Design, Research, Engineering, Marketing, and Analytics, to ensure high-speed execution.
• Effectively communicate strategy, priorities, and insights across the organization, influencing stakeholders at all levels, from executive leadership to frontline staff.

What We're Looking For

• A minimum of 3 years of product management experience, with a proven history of managing significant and complex product areas.
• Exceptional product intuition, with the ability to thoroughly grasp user problems and business opportunities, and articulate a clear vision for solutions.
• Demonstrated experience in utilizing AI and emerging technologies for product development and optimization in current and past roles, as well as in personal applications.
• A strong analytical approach, with the capability to interpret data, identify key drivers of outcomes, and use quantitative insights to inform decision-making.
• Proficiency in technical and design concepts, enabling effective communication with engineering and design teams.
• A proactive and self-directed work style, thriving in environments with minimal structure and embracing opportunities for ownership.

Benefits & Perks

• Flexible Paid Time Off (PTO)
• Comprehensive health and dental insurance options, with partial premium coverage from GlossGenius.
• Access to fertility and adoption benefits through Carrot and Kindbody.
• A generous, fully-paid parental leave policy.
• Eligibility to contribute to a 401k plan from the first day of employment.
• Professional Development stipend provided annually for approved learning and educational expenses.
• Pre-tax commuter benefits.
• Dependent Care Flexible Spending Account (FSA).
• Support for home office setup.

Additional Information

The base salary for this position in New York ranges from $150,000 to $210,000, plus target equity and benefits. The final salary offered will depend on various factors including skills, experience, location, and education. This salary range is subject to change.

GlossGenius is committed to fostering a diverse and inclusive workplace where all employees feel supported and empowered. We believe this commitment benefits our employees, product, customers, and community. GlossGenius is an Equal Opportunity and Affirmative Action Employer.

Personal Information: Notice at Collection for Employees and Applicants

Agency Submissions
Resumes or applications submitted by third parties without a signed search agreement will be considered GlossGenius property, and no fee will be paid if the candidate is hired.

AI Tools in Recruitment
GlossGenius may utilize automated tools, including AI and machine learning systems, to evaluate applicant qualifications and suitability for positions. These tools may be used in conjunction with human review during various stages of the recruitment process, including application screening, skills assessments, and interviews. AI tools will not make final hiring decisions without human oversight.