Project Coordinator

About the Role

Otelier builds hospitality software that helps hotels run more efficiently by putting data and operational clarity at the center of daily work. Its platform is designed to reduce manual back-office effort, improve budgeting and forecasting, and give hotels clearer visibility into performance across individual properties or entire portfolios. This role is part of a broader effort to modernize hospitality operations through smarter use of data and automation.

The Implementation Project Coordinator will support customer technical implementation work as part of the Onboarding team. In this position, you will work closely with the Implementation and Onboarding teams, and partner across Product Management, Sales, Customer Success, and other internal groups to help deliver projects successfully.

Key Responsibilities

• Examine project proposals, confirm that they align with contract terms, and manage amendment documents from creation through tracking.
• Provide coordination and technical project support, including scheduling, planning, earned value management, budget review, cost analysis, and assessment of scope changes.
• Work across departments such as Customer Success, Sales, Product Management, and other internal teams to keep delivery aligned with project timelines and governance standards.
• Help leadership balance and prioritize workload across active projects.
• Escalate issues, blockers, or extra context to project managers and stakeholders, while also suggesting practical ways to resolve them.
• Track project progress, milestones, and activity, then share status updates with project managers and senior leadership.
• Stay current on company products and programs while contributing to the refinement of project methods and practices.
• Coordinate customer training for the final solution in partnership with the Training & Enablement team.
• Look for opportunities to improve processes, templates, and tools so implementation and project management can scale more effectively.

Requirements

• A bachelor’s degree or an equivalent combination of education and experience.
• 1 to 3 years of experience as a project coordinator in a SaaS environment.
• Working knowledge of project management principles, methodologies, and deliverables, along with experience using project management tools to assign, monitor, and track work.
• Understanding of SaaS implementation, configuration, integration, and migration approaches.
• Ability to gather, validate, and prepare data accurately.
• Strong organization and time-management skills for handling several projects and assignments at once.
• Comfort using business and productivity software such as presentation, document, spreadsheet, project management, and task tracking tools.
• Experience in hospitality, including familiarity with hotel systems such as PMS, POS, and accounting platforms, is preferred.
• Familiarity with Agile project management tools for managing tasks and progress is also preferred.

Compensation and Benefits

The base pay for this position is estimated at $60,000 to $80,000 per year, depending on location, skills, experience, and overall qualifications. Actual compensation may differ from the stated range, in line with applicable state and local requirements.

• Global team environment with flexible hybrid and work-from-home options.
• 401(k) plan with traditional and Roth options, plus company matching.
• Flexible paid time off to support rest and recharge.
• Medical, dental, and vision coverage for employees and dependents.
• Paid parental leave.
• Company-paid benefits including long-term disability, short-term disability, and life insurance.

Additional Information

This role is based in the United States and is a full-time onsite position.