QA Specialist

About the Company

Nextiva is focused on transforming customer experience by uniting collaboration and customer communications on one AI-enabled, conversation-driven platform. The company’s approach is rooted in strong service, innovation, and building meaningful connections that help businesses achieve better outcomes.

Role Overview

This position sits within the Architecture team and supports quality across marketing properties and digital experiences. The work is hands-on and highly organized, with a focus on preventing defects before release across websites, landing pages, forms, campaigns, and related user journeys.

The job is designed for someone who enjoys practical QA work, wants to build expertise with mentorship and training, and can become a dependable partner for teams that need issues identified early and resolved quickly.

Work Location and Schedule

This is an onsite role based at Nextiva’s Scottsdale headquarters at 9451 E. Via de Ventura, Scottsdale, AZ 85256. The position is expected to be onsite five days a week to support a collaborative in-person environment that helps speed up decisions, communication, and execution.

Key Responsibilities

The role covers quality assurance across fast-moving marketing and web releases, including many pages, emails, campaigns, and digital properties.

• Perform manual QA checks for websites, landing pages, forms, and user flows.
• Test across browsers and platforms including Chrome, Safari, Firefox, Edge, Windows, macOS, and mobile or tablet devices.
• Validate responsive behavior and mobile user experience across different screen sizes.
• Check forms, lead-routing behavior, tracking, and submission performance.
• Review UI and UX consistency, visual alignment, spacing, layout, and defects.
• Prepare detailed bug reports with screenshots, videos, and clear reproduction steps.
• Coordinate QA activities across several websites and parallel projects.
• Maintain testing checklists, test cases, and QA documentation as ongoing reference assets.
• Validate marketing campaigns and landing pages before they go live.
• Run regression testing for releases and updates.
• Support AI-assisted automated testing workflows by monitoring, maintaining, and improving them.
• Work closely with developers, marketers, designers, and other stakeholders to move issues toward resolution quickly.

Required Experience and Skills

Applicants should have 2 to 5 years of experience in website QA, web testing, or QA coordination. The ideal candidate is comfortable working in a fast-paced setting, can manage multiple priorities, and brings strong documentation habits along with a sense of ownership.

• Solid experience with cross-browser and cross-platform testing.
• A strong eye for layout quality, usability, spacing, and visual consistency.
• Experience testing forms, workflows, and complete user journeys end to end.
• Well-developed documentation and organizational abilities.
• Ability to juggle multiple projects at the same time.
• Comfort with bug tracking and project management tools such as JIRA, Asana, or similar systems.
• Familiarity with Agile ways of working.
• Experience using AI tools for testing support, productivity, or automation.
• Self-starter mindset with proactive problem-solving and accountability.

Preferred Qualifications

• Experience with WordPress or WordPress VIP.
• Exposure to Salesforce, HubSpot, Slack, or Microsoft Teams.
• Hands-on use of BrowserStack, LambdaTest, Selenium, Playwright, or comparable tools.
• Background in validating analytics, tracking pixels, or marketing campaign journeys.
• Working knowledge of HTML, CSS, and JavaScript.
• Experience with AI-based or automated testing platforms.
• eCommerce QA experience.

What Success Looks Like

Nextiva values QA as a craft that protects the customer experience. The person in this role should take pride in catching issues before users see them, treat quality work as essential, and aim to grow into a trusted QA leader for marketing teams.

Nextiva DNA

• Drives Results: Moves quickly, simplifies ambiguity, challenges outdated approaches, and learns continuously while delivering practical outcomes.
• Critical Thinker: Uses data, foresight, AI, and automation to identify risks, reduce friction, and make better decisions.
• Right Attitude: Collaborates well, stays resilient, steps in to solve problems, and helps build a respectful, service-oriented culture.

Compensation and Total Rewards

Pay is tailored to the role and the selected candidate’s background. Compensation is based on a combination of factors such as skills, experience, training, and certifications. Depending on the position, it may include base salary or hourly pay, and may also include incentives or bonuses.

Benefits

• Medical, dental, vision, and telemedicine coverage options.
• Life, disability, and supplemental indemnity insurance.
• Flexible Time Off for salaried employees, PTO for hourly employees, paid sick time, paid parental bonding leave, and holiday pay.
• 401(k) with company match, Health Savings Accounts with company contributions, and Dependent Care FSA.
• Employee Assistance Program and broader wellness programs.
• Ongoing learning, development, and career growth opportunities.

Equal Opportunity and Compliance

Nextiva is an equal opportunity employer and welcomes applicants from all backgrounds. The company does not permit discrimination or harassment on any protected basis under applicable federal, state, or local laws. It also participates in E-Verify where required by law.

Company Background

Founded in 2008, Nextiva is a global business serving more than 100,000 companies and over 1 million users worldwide. Headquartered in Scottsdale, Arizona, it supports customer experience and team collaboration through its AI-powered, conversation-centric platform.