Quality Invigilator

About ETS

ETS is a worldwide education and talent solutions organization that supports learners across the globe in becoming ready for the future. For over 75 years, the company has focused on building valid, fair measurement methods for skills assessment across different cultures and regions. Its assessment portfolio includes TOEFL, TOEIC, GRE and Praxis, reaching millions of learners across more than 200 countries and territories.

Through acquisitions and expanded capabilities, ETS has strengthened its global assessment and education technology footprint with PSI, Edusoft, Kira Talent, Pipplet, Vericant and Wheebox. With the ETS Research Institute and ETS Solutions, the organization works with education institutions, governments and businesses to improve skill proficiency, support mobility, and create opportunity worldwide. Its global network spans Asia, Europe, the Middle East, Africa and the Americas, and it delivers nearly 50 million tests each year.

About the organization

PSI delivers testing services backed by science and a strong test-taker experience. The team is focused on helping people pursue certifications and career goals through reliable workforce solutions that combine technology and scientific rigor. ETS and PSI promote a collaborative, inclusive culture that values authenticity, professional growth, and support for diverse employees.

Role overview

The Quality Invigilator is responsible for observing live and online examinations conducted for schools, clients and other organizations, while maintaining strict exam integrity. The role requires careful identity checks, eligibility validation, and close monitoring of the testing environment to ensure all rules and organizational standards are followed.

This position involves supervising exam sessions, identifying suspicious behavior, recording issues accurately, and escalating concerns when needed. The role is essential to the wider ETS team and operates in a 24/7 environment, so rotational shifts are required. One-way cab support is provided during off-hours only.

Key responsibilities

• Oversee live exam sessions for candidates from different schools, clients and organizations.
• Detect irregular activity or suspected cheating during assessments.
• Record policy violations with precise timestamps.
• Check test-taker identity and details through visual verification.
• Update, correct, or add violation notes when required.
• Coordinate and communicate effectively with managers and other stakeholders.
• Escalate urgent or high-priority issues appropriately.
• Follow ethical standards and comply with all laws and regulations relevant to the role.

Skills and work style

• Strong customer service orientation and problem-solving ability.
• Excellent attention to detail and ability to stay focused for long periods.
• Working knowledge of MS Office and common communication tools.
• Clear written and verbal communication skills.
• Ability to prepare professional, concise and grammatically correct correspondence.
• Positive team player attitude.
• Capability to juggle multiple tasks while staying organized in a fast-paced setting.

Requirements

• Minimum 1 year of experience in non-voice online proctoring, or prior BPO experience.
• English proficiency at B2 level or an equivalent internationally recognized qualification.
• Ability to work rotational shifts in a 24/7 operating environment.

Additional information

ETS is a mission-led and action-oriented organization that values innovation, continuous improvement and career growth. Employees may have access to Business Resource Groups that support development and advancement. As a not-for-profit organization, ETS encourages volunteering, and eligible employees may receive up to 8 additional hours of PTO for volunteer work on causes that matter to them.

The company states that the salary offered may vary based on internal equity, the candidate’s region, job-related skills, knowledge and experience, and other relevant factors. Salary is only one part of the overall rewards package. ETS is an equal opportunity employer and provides fair hiring and employment without discrimination based on protected characteristics. The company emphasizes respect, dignity, inclusion and fair treatment for all employees and applicants.