Real Estate Closing Coordinator

Knock is revolutionizing the home buying and selling process with a people-first approach, earning recognition as one of Inc.’s Best Workplaces multiple times. We empower homebuyers to purchase their next home before selling their current one through the Knock Bridge Loan™, providing enhanced convenience, certainty, and competitiveness. Founded in 2015 and backed by prominent investors including the National Association of Realtors, Knock has established itself as a trusted partner with a strong reputation for innovation and customer satisfaction, evidenced by numerous positive reviews and an A+ BBB rating. Join our dynamic team and help shape the future of homeownership.

As a remote Loan Servicing Specialist, you will manage the complete lifecycle of our Bridge Loan portfolio, from initial funding to final payoff. This role is crucial for enhancing the borrower experience while ensuring compliance and mitigating risk. You will be instrumental in driving process improvements and fostering collaboration within a fast-paced, remote-first environment.

• Oversee a high-volume loan portfolio, acting as the main point of contact for all borrower servicing communications from funding to payoff, ensuring top-tier customer service, confidentiality, and integrity.
• Collaborate with title companies and borrowers to track ongoing closings, generate accurate payoff statements, and confirm full loan repayment.
• Conduct weekly monitoring of loans nearing their due dates, escalating potential delinquency risks to management with supporting data and proposed solutions, and working with Listing Operations and Finance to resolve issues.
• Follow up on all outstanding loan payments, meticulously tracking open items and escalating unresolved balances to management.
• Adhere strictly to all company policies and state and national regulations, ensuring all servicing actions are thoroughly documented and prepared for audits.
• Coordinate with third-party vendors to manage the complete lien release, paid-in-full, and default processes, tracking each file and escalating any delays.
• Identify and implement process enhancements to boost efficiency and support the integration of new systems, product updates, and automation.
• Undertake and contribute to special projects, research initiatives, and data analysis, presenting findings and recommendations to leadership in structured reports.
• Compile and prepare data for daily, weekly, and monthly portfolio reports, detailing delinquency rates, payoff volumes, and overall portfolio health for management review.

• Prior experience in loan servicing within the mortgage or financial services industry is preferred.
• Familiarity with the real estate sector, such as experience as a Listing Agent, in Listing Coordination, Home Renovations, or REO, is advantageous.
• Exceptional customer service and communication abilities, with the skill to handle sensitive borrower discussions regarding delinquency, default, and payoff disputes.
• Proven ability to prioritize, organize, and manage a substantial workload effectively.
• Strong analytical and independent decision-making capabilities.
• Proficiency with loan servicing software and established processes.
• A proactive attitude towards learning, taking on new challenges, and skill development.
• Capacity to build and maintain strong working relationships with management, colleagues, and external business professionals.
• Adaptability to rapid changes and the ability to perform effectively in a fast-paced setting.
• Self-motivated and analytical, with a talent for conducting research, analyzing data, and solving complex problems.

• Must be able to set up and operate a computer continuously.
• Must be able to communicate and exchange accurate information with others via telephone or internet video applications.

The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.

The estimated salary range for this position is $57,000 - $70,000 USD annually. This range is a good faith estimate provided in accordance with applicable pay transparency laws. The final offer will be determined by factors such as experience, job level, and location.

This position will expire on June 30, 2026.

• Purpose-Driven Work: Contribute to improving the homeownership journey for many.
• Remote-First Flexibility: Work from anywhere in the U.S. with a flexible, people-centric approach.
• Innovative Culture: Collaborate with talented colleagues in a supportive, growth-focused environment.
• Commitment to Inclusion: We are dedicated to building diverse teams and fostering an inclusive culture where everyone feels they belong.

• 100% remote work culture since 2015.
• Top-tier medical, dental, and vision benefits for full-time employees from day one.
• Flexible Paid Time Off for full-time employees.
• 12 weeks paid parental leave for birthing parents and 6 weeks for non-birthing parents.
• $1,000 annually for professional development.
• Life, AD&D, and Disability insurance for full-time employees.
• 401K plan (non-contributory by Knock).
• $75 monthly allowance for health and wellness.
• Up to $400 monthly for a co-working space for eligible employees.
• $100 monthly allowance for home internet, mobile phone, or other communication devices.
• $2,500 referral bonus for eligible employees.

Knock is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, genetic information, or veteran status.

Recruitment firms and agencies are kindly requested not to submit unsolicited inquiries, as they will not receive a response.

PDF format is preferred for resumes and all attachments.