Receptionist

Role Overview

This position serves as the first welcoming touchpoint for guests and visitors at the property. The receptionist is expected to create a friendly, polished first impression, manage front desk activities smoothly, and help deliver a high-quality guest experience that matches the brand’s service expectations.

Key Responsibilities

• Receive guests and visitors with a courteous, professional approach.
• Manage arrival and departure procedures efficiently and with accuracy.
• Respond to phone calls, emails, and guest questions in a professional manner.
• Work closely with housekeeping, maintenance, and operations teams to support guest satisfaction.
• Address guest requests, feedback, and complaints quickly, involving the right team members when needed.
• Keep guest records and reservation information updated correctly in the PMS.
• Handle payments, invoices, and cash or card transactions safely and accurately.
• Maintain a tidy, organized, and presentable reception desk and lobby area at all times.
• Follow company policies, standard operating procedures, and UAE hospitality rules and regulations.
• Assist with administrative duties connected to front office operations.

Requirements & Qualifications

• At least 1 to 2 years of experience working as a receptionist or front desk agent in hospitality, preferably in a hotel or serviced apartment setting.
• Strong verbal and interpersonal communication skills.
• Good command of English; knowledge of Arabic or another language will be an added advantage.
• Experience with hotel PMS software will be considered a plus.
• A well-groomed and professional appearance, with a strong guest-service orientation.
• Ability to handle several tasks at once and remain effective under pressure.
• Availability to work rotating shifts, including weekends and public holidays.
• Must already be based in the UAE or be willing and able to relocate.

What We Offer

• A competitive compensation package.
• A professional, encouraging workplace.
• Opportunities to grow your career within Salayel Hospitality.
• The chance to gain experience with a respected hospitality brand in Abu Dhabi.

Additional Information

The role is based in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, and is a full-time onsite position. No specific salary amount, vacancy count, or start date was provided.