Recovery Supervisor

About the Company

Al Etihad Cooperative Insurance Company is a public joint-stock insurer in Saudi Arabia, formed by royal decree and a Council of Ministers decision as a cooperative insurance business. Its paid-up capital stands at SAR 500 million. The company evolved from United Insurance Company, which started in Bahrain in 1983 and later expanded insurance operations into Saudi Arabia. In 2008, it was opened for public subscription and listed on the Saudi Stock Exchange (Tadawul) under the ticker 8170.

The organization operates under the oversight of the Saudi Insurance Authority and is authorized to provide a wide range of insurance products, including general, medical, motor, and protection & savings insurance. With extensive experience in the market, a broad branch and outlet network across the Kingdom, and a committed service team, the company focuses on delivering strong customer support.

Role Overview

The Recovery Supervisor will lead collection activity across the organization, guide the collection specialists team, and help strengthen recovery performance through structured follow-up, escalation handling, reporting, and coordination with internal and external stakeholders.

Key Responsibilities

• Lead and coordinate collection specialists across the business.
• Create and roll out practical collection and recovery plans.
• Track overdue balances and make sure collections happen on time.
• Handle escalation processes for accounts that remain unpaid beyond due dates.
• Build and maintain productive client relationships while enforcing agreed payment terms.
• Work closely with Finance and Receivables teams to reconcile payments accurately.
• Oversee recovery and reimbursement movements involving insurance companies.
• Compile collection progress reports, aging summaries, and management updates.
• Ensure day-to-day compliance with company policies and collection procedures.

Qualifications and Requirements

• A bachelor’s degree in Finance, Accounting, or a similar discipline is required.
• 3 to 5 years of experience in recovery or collections is expected, ideally within insurance.
• Previous supervisory exposure is necessary.
• Strong verbal and written communication skills are important.
• Good analytical ability is needed to review receivables, aging, and recovery performance.