Regional FCU Manager (Indore)

Job PurposeThis position is accountable for setting up governance practices and process controls that reduce fraud exposure. The role also involves ongoing investigation and monitoring to limit fraud and operational risks, along with supervising document sampling, screening, and verification across multiple locations within the assigned region. A key part of the job is maintaining the right balance between control requirements and customer convenience, while working closely with stakeholders, senior leadership, and other control teams.Key Result Areas and Supporting ActionsMonetary SavingsImprove hit rate percentages for S&S and hunter activity by optimizing sample-to-hit performance.Generate fraud-related savings in monetary terms, including loan amount protection through S&S, hunter actions, market alert prevention, and identifying multiple funding cases.Drive better processing efficiency and lower operating costs through continuous improvement.Internal Control and ProcessRecommend and implement process enhancements, innovations, system changes, automation, and new controls.Ensure compliance with internal audit and regulatory requirements, including closure of audit findings and open items.Prepare MIS and reporting packs accurately and on time.Handle fraud investigations, draft risk loss event reports, and coordinate with legal teams and law enforcement agencies in third-party external fraud matters.Process EfficiencyTrack team productivity by measuring the percentage of files sampled.Manage RCU vendors effectively.Improve turnaround time for sampling and screening activities under S&S and hunter processes.People ManagementSupport learning and development through self-training and training of vendor staff, including vendor-premises visits as required.Promote agency collaboration, team engagement, and coordination with internal stakeholders through regular monthly meetings across the year.Monitor and reduce attrition.