Reservation Agent

Role Overview

This position is part of the Reservations team for a hotel in Doha, Qatar. The role focuses on managing guest booking needs accurately, supporting revenue goals through effective reservation handling, and delivering courteous service in line with brand standards.

What You Will Do

• Handle incoming reservation requests, amendments, and cancellations by phone, fax, or mail.
• Assess guest requirements and recommend the most suitable room category.
• Check room and rate availability before confirming bookings.
• Clearly explain guarantee rules, special pricing, and cancellation terms to guests.
• Record and manage special requests with proper attention to detail.
• Respond to questions about hotel facilities, services, and room options.
• Use selling techniques that help increase revenue.
• Enter and retrieve information in the reservation system.
• Apply the correct codes and rates for special reservation types such as complimentary stays, employee discounts, travel agent inspection rates, and wholesale bookings.
• Follow escalation steps when guest issues need further support.

Work Standards and Conduct

• Comply with company policies, procedures, quality expectations, and standards.
• Maintain a neat, professional appearance and uniform.
• Protect confidential and proprietary information, company assets, and the privacy and security of guests and colleagues.
• Greet guests warmly, recognize their needs, and assist guests with disabilities when required.
• Communicate professionally and answer calls with proper telephone etiquette.
• Build positive working relationships and support team objectives.
• Listen carefully and respond appropriately to coworker concerns.
• Carry out reasonable additional duties assigned by supervisors.

Physical Expectations

The role requires the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Preferred Qualifications

A high school diploma or GED-equivalent is preferred. No prior related work experience is required, and there is no supervisory experience requirement or certification needed.

Equal Opportunity Commitment

The employer promotes an inclusive workplace and welcomes applicants from diverse backgrounds. Hiring is based on equal opportunity principles and does not discriminate on protected grounds, including disability, veteran status, or other legally protected characteristics.

About the Brand

The brand is part of a global hospitality network focused on bringing people together through welcoming service and memorable guest experiences. Team members are encouraged to contribute to a sense of belonging and to deliver thoughtful, engaging service in communities around the world.