Reservations Agent

About the Role

The Gleneagle Group is seeking a Reservations Agent to join their Central Reservations Department. This role involves being the primary point of contact for guests, managing inquiries and bookings for Gleneagle, Gleneagle River Apartments, and The Maritime Hotel, as well as processing ticket sales for events at Gleneagle Arena and other venues.

Key Responsibilities

• Deliver exceptional customer service while managing reservations and guest inquiries.
• Ensure efficient and accurate processing of hotel and event bookings.
• Collaborate effectively within a supportive team environment.

Working Hours & Schedule

• The position requires working 5 days a week, encompassing weekends.
• Shifts will fall between 9:00 AM and 8:00 PM, with no earlier or later hours.
• Weekend shifts are distributed on a rotational basis among team members.

Qualifications & Skills

• Previous experience in a guest-facing role within the hospitality sector or business administration is required.
• While not essential, prior experience in front office or reception duties is advantageous.
• Must be proficient with various software applications, email, and word processing tools.
• Possess excellent communication abilities, a keen eye for detail, and a strong customer-centric approach.
• Demonstrated ability to manage multiple tasks effectively in a dynamic, fast-paced setting.
• A collaborative team player who thrives in a cooperative atmosphere.
• Maintain a confident and professional demeanor during reservation calls, offering friendly and informative assistance.

Equal Opportunity Employer Statement

The Gleneagle Group is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, sex, gender identity or expression, sexual orientation, age, marital status, disability, or any other protected characteristic. We are dedicated to providing reasonable accommodations for individuals with disabilities throughout the application, interview, and employment process.

About The Company

The Gleneagle Hotel Group, a third-generation family-run business rooted in Munster, is a leading hospitality group in Ireland and the largest employer in Munster's tourism sector, with over 500 employees during peak times. The group includes the Gleneagle Hotel & Apartments, The Maritime Hotel in Bantry, and Gleneagle Arena, offering fulfilling careers that contribute to creating memorable guest experiences.

Company Culture

Recognized as one of Ireland’s Best Workplaces in Hospitality and Great Place to Work®-certified, The Gleneagle Hotel Group focuses on nurturing talent and career development. The company emphasizes teamwork, inclusion, and shared excellence, with 99% of employees reporting it as a great place to work. They champion diversity, work-life balance, and equal opportunity, empowering employees to grow personally and professionally.

Additional Information

Closing Date: Thursday 9th July, 2026