Retail Associate

About the Role

Duck&Dodo is hiring a motivated Sales Associate to support its expanding community-focused retail business in London, Ontario. This role combines customer service, product guidance, and behind-the-scenes administrative work that helps the store run smoothly.

What You’ll Do

• Create a welcoming and memorable in-store experience for every customer.
• Interact with shoppers in person, over the phone, and through online channels.
• Learn about the makers and products carried by the store and confidently share that knowledge with customers.
• Recommend products based on individual customer needs and encourage purchases through thoughtful suggestions.
• Handle customer concerns at store level in a timely, positive, and solution-oriented way.
• Process sales transactions accurately and efficiently at the point of sale.
• Keep the retail space attractive through product displays, replenishment, housekeeping, maintenance, and visual merchandising.
• Manage store opening and closing duties.
• Support vendors in the store by making sure items are correctly labelled and payout handling is completed.
• Stay informed about the store’s products and the small businesses featured in the shop.
• Assist with social media activity and website product updates.

What We’re Looking For

• Previous customer service experience.
• Interest in design, home decor, and antiques.
• Experience using Shopify and a point-of-sale system.
• Familiarity with Instagram considered an advantage.
• Post-secondary study in interior decorating or fashion merchandising is an asset.
• Comfort using computers, including Excel, Shopify, and Word.
• Cash handling experience is beneficial.
• Weekend availability is required, with flexibility in scheduling.
• Willingness to work at both locations: 270 Adelaide St S and 900 King Street.

Additional Information

This position is based in London, Ontario, Canada and is a part-time, on-site retail role.