Sales Advisor

Role Overview

This position is a good fit for someone who enjoys talking with people and wants that strength to translate into clear results. You will mainly handle calls from customers who have already begun a quote, helping them make informed choices in a supportive but target-driven environment.

Using set scripts and guided call pathways, you’ll explain pricing in straightforward language, answer questions, and help customers feel confident about their cover options. Some conversations will be simple, while others will require patience, persistence, and the ability to work through objections. The role can be fast-moving and demanding, so it suits someone who likes purposeful conversations and finds motivation in seeing effort turn into performance.

You will also receive paid training and ongoing coaching to build your sales ability over time, with incentives linked to how well you perform.

Key Duties

• Work full time from the office at Sippy Downs.
• Talk to customers over the phone and help them understand and select suitable insurance cover.
• Use scripts and call flows to learn how to confidently direct customer conversations.
• Interpret policy details live during calls and explain coverage and pricing in a clear way.
• Work toward sales and performance goals while developing strong selling habits.
• Use multiple tools at the same time, including online quoting platforms and customer information systems.
• Take part in regular coaching and feedback sessions, applying what you learn to grow in the role.

Success Profile

• You are comfortable with clear structure and expectations, and can adapt to them quickly.
• You like setting goals and tracking your progress.
• You become more confident as you learn to work with systems.
• You pay close attention to detail and take pride in accurate customer information.
• You stay calm during difficult calls and can reset quickly for the next conversation.
• You are open to feedback and use it to improve.
• You want to do right by customers while strengthening your own confidence.

What You’ll Receive

• Fixed start and finish times to help you plan life outside of work.
• 22 days of annual leave, volunteer leave, and annual salary reviews.
• Clear opportunities for career growth, with many roles filled by internal promotions.
• Paid onboarding training and continued coaching as you develop.
• A supportive team culture where colleagues back one another.
• An award-winning recognition and rewards program.
• Free skin checks, flu vaccinations, and financial wellbeing support sessions.
• Discounted insurance with the company and gym access through Fitness Passport.
• End-of-trip amenities and a casual dress environment.

About the Employer

The organisation aims to make insurance feel more personal and customer-focused. It values real connection with customers and supports employees in building careers that reflect their strengths. The work is designed to be meaningful, with effort that is noticed and growth that is encouraged.