Scheduling Coordinator

Role overview

Terra Energy is hiring a highly organized Scheduling Coordinator to keep solar installation, service, and maintenance work running smoothly. In this position, you will manage calendars, align technician and crew assignments, and keep customers, field staff, and internal teams informed so day-to-day operations stay efficient.

This opportunity is best suited to someone who enjoys a busy environment, can juggle multiple priorities with ease, and takes pride in creating a positive customer experience while improving operational performance.

Scheduling and coordination

• Arrange solar installs, service visits, inspections, site checks, and maintenance appointments.
• Build efficient daily and weekly schedules for technicians, installation crews, and subcontractors.
• Track schedule updates and make prompt changes to reduce idle time and keep work productive.
• Handle customer confirmations and appointment rescheduling.
• Keep scheduling records accurate and ensure every appointment is properly logged.

Customer communication

• Act as a main contact for appointment-related questions and updates.
• Share scheduling information, arrival windows, and project timing with customers.
• Resolve concerns around scheduling in a professional manner and escalate issues when needed.
• Provide timely notices about delays, cancellations, or changes to the plan.

Operational support

• Work closely with Project Management, Service, Monitoring, and Installation teams to keep schedules aligned with project needs.
• Confirm permit approval, equipment readiness, and overall project status before booking work.
• Monitor technician availability, PTO, training schedules, and workload balance.
• Help coordinate urgent service requests and priority dispatches.

Data management and reporting

• Maintain scheduling tools, CRM systems, and operational databases.
• Prepare scheduling reports and operational metrics when required.
• Review appointment completion trends and look for process improvements.
• Document customer interactions and scheduling activity accurately.

Continuous improvement

• Spot scheduling delays or workflow bottlenecks and suggest better ways of working.
• Support SOP development for scheduling and dispatch functions.
• Help strengthen customer satisfaction and overall operational efficiency.

Qualifications

A high school diploma or equivalent is required; an associate degree or bachelor’s degree is preferred. The role calls for at least 2 years of experience in scheduling, dispatching, customer service, operations coordination, or administrative support. Candidates should bring strong organization, time management, communication, attention to detail, and problem-solving skills, along with the ability to handle multiple priorities in a fast-moving environment.

Tools and industry exposure

Experience with Microsoft Office Suite, Google Workspace, scheduling software, and CRM platforms such as Salesforce, HubSpot, ServiceTitan, Jobber, or similar systems is important. Familiarity with dispatching and field service coordination is also expected. Experience in solar energy, construction, field services, utilities, or home services is preferred. English/Spanish bilingual ability is an advantage.