Senior Account Manager

About Workplace Options

Workplace Options (WPO) delivers people-focused wellbeing solutions that help individuals perform and feel better both at work and in life. Backed by a worldwide team of more than 4,800 professionals, the company provides emotional support, therapy, coaching, mindfulness, and family services to millions of people across the globe. Founded in 1982, WPO works with employers, health plans, and insurers to create adaptable programmes that keep pace with today’s evolving workforce.

WPO now supports 160 million people across 150,000 organizations, including more than half of Fortune 500 companies. As part of the TELUS Health family, the organization continues to broaden its reach by combining long-standing wellbeing expertise with global scale.

Role Overview

The Senior Account Manager will manage a portfolio of clients across the EMEA region, including business-to-business, third-party, and global accounts. This role calls for a proactive approach to client management, strong relationship-building skills, and the ability to represent WPO professionally. A key part of the position is keeping existing business strong while also creating new revenue through upselling and expansion of WPO’s products and services.

Key Responsibilities

• Manage client accounts across the EMEA region and maintain consistent service quality.
• Identify opportunities for upselling and consultative cross-selling.
• Work closely with operations teams in global service centres.
• Coordinate with account managers in the US, Europe, and Asia as part of the global account management function, including collaboration across time zones when needed.
• Create and execute account plans covering portfolio review, client engagement cycles, retention, and growth activities.
• Build trusted client relationships by understanding business needs and consistently exceeding expectations.
• Drive portfolio growth through added-value sales of additional services and products against annual targets.
• Lead planning and onboarding activities for new clients and support ongoing initiatives for existing accounts.
• Provide utilization reports, trend insights, and advisory support to help clients get maximum value from services.
• Handle client requests related to contract renewals and tenders for the assigned portfolio.
• Strengthen relationships with colleagues across all WPO regions and contribute to business goals, projects, and wider initiatives.
• Take on any other role-related duties assigned by management.

Requirements

• Bachelor’s degree in management, business, or a related discipline.
• Fluency in both English and Arabic.
• Proven account management experience in the B2B services sector and/or with third-party resellers.
• Solid understanding of the core responsibilities involved in account management and the ability to apply them effectively.
• Strong written and verbal communication, interpersonal ability, and professional presentation skills, including regular online and in-person presentations.
• Excellent planning, organization, and prioritization skills to meet multiple deadlines.
• Flexible mindset with creative problem-solving ability and an outside-the-box approach to client support.
• Comfort using computers, web-based tools, and Microsoft Office applications.
• Ability to work both independently and as part of a virtual, matrixed team.

Work Arrangement

This is a hybrid position based in Dubai, with 3 days in the office and 2 days working remotely.

Languages

Fluency in English and Arabic is required.

Benefits

WPO provides a range of employee wellbeing benefits, which include medical insurance, multiple leave options, training or tuition reimbursement, gym reimbursement, wellness rewards, access to EAP benefits and all WPO services, and a mentorship programme.

Inclusion and Privacy

WPO is committed to creating an inclusive workplace where people can show up authentically without fear of discrimination. The company values diverse perspectives and seeks to build a culture of collaboration, innovation, belonging, and growth. Personal data is handled in line with applicable data protection laws. Applicants in Europe may review WPO’s recruitment privacy notice for more details.