Senior Relationship Manager

About the role

This is a client-facing senior position in the payments and fintech space, centered on building, protecting, and expanding relationships with important merchants operating in complex, higher-risk settings. The role is based in Germany and is posted on behalf of a partner organization that handles applications and the next steps in the hiring process.

You will act as a trusted business partner to clients, using performance data to help lower chargebacks, improve dispute handling, and strengthen payment results. The position involves close coordination with internal technical, onboarding, and product specialists so clients can be integrated smoothly and supported effectively over the long term. It offers a high level of ownership, direct contact with senior stakeholders, and the chance to influence client strategy and commercial performance at scale.

Key responsibilities

• Develop and maintain strong relationships with Tier 1 and other high-value clients to support retention and long-term account health.
• Oversee client onboarding by working with internal teams to ensure implementation runs smoothly and launch milestones are met.
• Review client data and translate findings into practical recommendations that help reduce chargebacks and improve overall outcomes.
• Partner with technical and product functions to support integrations and resolve complex client issues.
• Spot opportunities for cross-selling and upselling to increase revenue from existing accounts.
• Lead strategic conversations with client stakeholders to align expectations, priorities, and performance goals.
• Represent the client’s perspective internally and share feedback that can improve products and service delivery.

Requirements

• At least 5 years of experience in relationship management or sales within payments, cards, or fintech.
• Strong knowledge of fraud prevention, dispute resolution, and high-risk merchant operations.
• Demonstrated success in managing enterprise or Tier 1 clients with clear results in retention and account growth.
• Analytical thinking with the ability to interpret data and turn it into actionable client strategies.
• Excellent communication and stakeholder management skills, including confidence in discussions with senior decision-makers.
• A structured, practical approach to solving problems, with strong attention to detail.
• Bachelor’s degree or comparable professional experience is preferred.
• Solid understanding of payment processing systems, chargebacks, and transaction risk mitigation.

Benefits

• Competitive pay package aligned with experience and current market benchmarks.
• Remote-first working style with limited travel, estimated at around 10-15% within Europe.
• Opportunity to work with international enterprise clients in a fast-growing fintech setting.
• Access to career growth opportunities in a scaling global organization.
• Exposure to modern payment, fraud prevention, and dispute management technologies.
• Collaborative, high-performance team culture with strong cross-functional cooperation.
• A meaningful role with direct impact on client success and revenue growth.

Additional information

This role is being managed by a partner company, which will review applications and conduct the following hiring steps. The hiring process, including interviews and assessments, is handled by the partner’s internal team.

The selection process uses AI-assisted matching to review applications quickly and fairly against the main role requirements. Shortlisted candidates are then forwarded to the hiring company for final consideration.

By applying, you agree that your personal data may be processed for candidate evaluation and shared with the hiring employer in line with applicable data protection laws, including GDPR. You retain the right to access, correct, delete, or object to the processing of your data. AI tools may also support parts of the recruitment workflow, such as resume review or response analysis, but final hiring decisions are made by people.