Shop Manager

Role overview

The employer is an automotive and retail services business looking for a motivated, target-focused, and dependable professional with strong integrity to take on this role. The position is based in Amasaman, Accra, and reports to the Director.

The Shop Manager will take ownership of the performance, day-to-day running, and profitability of three branch locations: two in Accra and one outside Accra. The role calls for solid leadership, hands-on operational control, sales growth, stock management, and excellent customer care. A key part of the job is keeping standards consistent across all outlets while improving revenue and operational efficiency.

Responsibilities

• Direct the daily running of three shop branches and make sure service delivery remains smooth and efficient.
• Enforce company policies, safety expectations, and operating procedures across all locations.
• Maintain uniform service quality and brand presentation at every branch.
• Track branch productivity, service turnaround times, and overall operating standards.
• Improve sales results for tyres, wheel alignment, balancing, repairs, and related services.
• Set monthly and quarterly sales goals for each branch and monitor progress closely.
• Review sales performance data and introduce actions that support higher revenue and stronger customer retention.
• Work with branch teams to increase add-on sales and promote seasonal or campaign-based offers.
• Manage tyre and spare parts stock across all branches.
• Keep inventory at the right levels to avoid shortages and excess stock.
• Oversee ordering, goods receiving, and stock movement between branches.
• Coordinate with suppliers on pricing, delivery timing, and product availability.
• Supervise, guide, and motivate branch supervisors, sales personnel, and technicians.
• Hire, train, and onboard new team members when needed.
• Organize staff schedules across branches according to business needs.
• Carry out performance reviews and advise on promotions, training needs, or disciplinary steps.
• Ensure customers receive a high standard of service at every branch.
• Manage escalated complaints and resolve issues in a professional manner.
• Develop long-term relationships with fleet clients and important accounts.
• Gather customer feedback and use it to improve operations.
• Monitor branch costs, cash handling, and daily sales reporting.
• Make sure sales, inventory, and expense records are accurate.
• Support management with budgeting, forecasting, and cost management.
• Help reduce waste, losses, and operational inefficiencies.
• Confirm that all workshops comply with safety rules and proper equipment use.
• Maintain cleanliness and proper organization in the workshop area.
• Ensure staff follow health, safety, and environmental requirements.

Requirements

• A diploma or bachelor’s degree in Business Administration, Mechanical Engineering, or another relevant field is preferred.
• Between 3 and 5 years of experience in retail, automotive, or tyre shop management.
• Strong understanding of tyres, automotive services, and workshop operations.
• Proven leadership ability, along with strong communication and problem-solving skills.
• Good grasp of financial matters such as sales, margins, costs, and inventory control.
• Ability to stay effective and meet targets while working under pressure.

Additional information

This role is intended for a professional who can combine branch-level leadership with commercial accountability. Success in the position will depend on the ability to coordinate multiple outlets, maintain operational discipline, and support business growth through both sales execution and efficient store management.