Site Reliability Engineer (SRE)

About Robin AI

Robin AI is revolutionizing the legal sector by simplifying contracts through advanced Legal AI. Leveraging proprietary models, extensive data, and strategic alliances with Anthropic and AWS, Robin AI has established a global presence since 2019. We proudly serve leading international businesses such as GE, Pfizer, KPMG, and UBS.

About the Role

As a Site Reliability Engineer (SRE) at Robin AI, you will play a crucial role in developing and maintaining the cloud infrastructure and applications that power our sophisticated Legal AI platform. You will collaborate closely with engineering teams to implement robust monitoring, incident response, and deployment strategies. Your efforts will ensure the high availability and reliability of our proprietary models and services, maintaining optimal Service Level Objectives (SLOs) for our worldwide clientele.

Responsibilities

• Ensure the high availability and scalability of Robin's systems.
• Implement and standardize observability practices across our service-based architecture using logging, tracing, metrics, and monitoring.
• Design, deploy, and manage infrastructure to support the expansion of Robin's product offerings into new geographical regions.
• Develop automation solutions for manual operational tasks.
• Partner with development team leads to enhance build, test, and deployment pipelines.
• Actively participate in and refine our on-call and incident management processes to guarantee 24/7 system reliability.

Requirements

• A minimum of 3 years of experience in DevOps or Site Reliability Engineering.
• Proficiency in at least one backend programming language, with a preference for Python.
• In-depth knowledge of AWS services (e.g., ECS, S3, RDS, Lambda), managed via Terraform.
• Capability to troubleshoot issues across the entire technology stack, from the user interface to data storage layers.
• Familiarity with observability frameworks and tools, such as OpenTelemetry, Cloudwatch, and DataDog.
• Exceptional problem-solving and communication abilities.
• Prior experience with AI/ML infrastructure deployments is considered an advantage.

Perks and Benefits

• Competitive salary package.
• A generous equity scheme, offering ownership in Robin AI to all employees.
• 20 days of Paid Time Off (PTO) annually, in addition to South African public holidays.
• Significant career growth opportunities, with a focus on internal promotions for high performers.

Additional Information

Robin fosters a culture that attracts creative, resourceful individuals passionate about achieving excellence. We encourage employees to challenge themselves, embrace calculated risks, and support each other in pursuing ambitious goals and navigating complex challenges. Our work environment, whether at our headquarters or international offices, provides ample opportunities for professional development, success, and making a significant impact.

Robin is dedicated to building a highly diverse technology company. Currently, over 30% of our workforce comes from ethnic minority backgrounds, and women hold 51% of our roles. We believe that a variety of perspectives is essential for transforming the legal industry and are committed to cultivating an inclusive environment where innovation flourishes.

Please note that Robin operates a direct hiring model. Any unsolicited CVs submitted by agencies will be considered a gift.