Solutions Architect (APAC)

About TRM Labs

TRM Labs builds AI-driven intelligence tools that help government and commercial organizations investigate and interrupt criminal activity. Its platform supports investigators in tracing illicit behavior, assembling cases, and mapping threat networks to help make the world safer and more secure.

Role Overview

As a Solutions Architect for APAC, you will provide technical leadership and strategic advice to customer accounts while also contributing your expertise to the wider Solutions Architecture function. You will lead the technical pre-sales process by designing solutions, recommending scalable workflows and architectures, showcasing the TRM platform, and aligning technical stakeholders to help close deals successfully.

Key Responsibilities

• Own the full delivery of TRM solutions for customers from a technical perspective.
• Serve as the primary technical advisor during discovery conversations.
• Design, build, and present proof-of-concepts, including validation of AI-enabled workflows.
• Explain TRM APIs and system architecture to clients, including implementation approach, timelines, and likely technical challenges.
• Develop trusted relationships with technical stakeholders at customer organizations.
• Keep up to date with product enhancements and underlying technical dependencies.

What the Role Requires

• Background in pre-sales or post-sales positions such as Senior Solutions Architect, Senior Sales Engineer, or Senior Customer Success Engineer.
• Strong client-facing communication skills with the ability to engage both technical and non-technical audiences effectively.
• Experience working with engineering and product teams to tailor API-based SaaS products at scale.
• Ability to write scripts in one or more of Python, JavaScript, or TypeScript.
• Excellent analytical and troubleshooting abilities, along with strong task prioritization and attention to detail.
• Self-starter mindset with a proactive approach to finding opportunities for improvement.
• Prior exposure to AI development or AI-supported, data-driven systems.
• Must be located in Singapore, South Korea, or Australia, as the role is tied to the APAC region.

Working Style at TRM

TRM operates with speed, strong ownership, and a high degree of accountability. Teams are expected to move quickly, stay adaptable, and collaborate closely in an environment where priorities can shift rapidly and ambiguity is common. The work is intense, mission-driven, and suited to people who enjoy solving difficult problems and delivering outcomes fast.

AI Fluency Expectation

AI fluency is considered a core expectation at TRM. Team members are expected to use AI to improve their craft, accelerate recurring work, solve problems more effectively, raise output quality, and increase leverage and speed. Candidates will be assessed on practical AI fluency during interviews.

Leadership Principles

• Impact-Oriented Trailblazer: Put customers first, move quickly, and treat plans like experiments that are tested, measured, and improved.
• Master Craftsperson: Balance speed with high standards, take ownership end to end, and keep improving every day.
• Inspiring Colleague: Communicate clearly, bring positive energy, show humility and candor, and strengthen the team through feedback and collaboration.

Additional Information

TRM is a Series C company with USD 220 million in total funding. It is backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and other investors. The company is headquartered in San Francisco and works as a distributed-first organization with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore.

Privacy and Data Handling

By applying, you consent to TRM Labs using your personal information in line with its privacy policy. The company collects application details such as your resume, work history, and contact information only to evaluate you for current and future opportunities. For certain roles, hiring cycles may last 24 to 36 months, so applicant data may be retained for up to 36 months from the date of application unless a different period is required or allowed by law. Applicants in the European Economic Area, the United Kingdom, and other regions with relevant data protection laws may request access, correction, or deletion of their data before the retention period ends by contacting [email protected].

Compliance, Interviews, and Support

If you believe a posting is not compliant, you may submit a report through the designated form; inquiries unrelated to posting compliance will not receive a response. Use of AI tools during interviews, including notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar products, is not allowed without prior approval. TRM uses internal note-taking tools to maintain a consistent and confidential candidate experience. Reasonable accommodations are available for applicants with disabilities through the appropriate request form.

Recruitment Agency Notice

TRM Labs does not accept unsolicited resumes from agencies. Do not send resumes to company employees. The company is not liable for any fees from unsolicited submissions and will not pay third-party fees without a signed agreement.

Hiring Philosophy

TRM encourages strong applicants to apply even if they do not meet every requirement. The company values judgment, learning speed, and a strong desire to contribute to its mission of building a safer world.