Supply Chain Analyst (Returns)

Role overview

This opportunity is a 12-month contract-to-hire position for a Supply Chain Analyst focused on returns. The role is based in Portland, Oregon, with a hybrid schedule of four days in the office and one day working remotely. Compensation is set at $20 to $23 per hour.

Company snapshot

The employer is a major North American manufacturer of heavy-duty trucks and a well-known producer of medium-duty trucks and specialized commercial vehicles. Its products are supported and sold through a network of more than 1,300 dealer and service partner locations. Based in Portland, Oregon, the company also markets several commercial vehicle brands and, through affiliates, supplies heavy- and medium-duty diesel engines and related components.

What you'll do

As the Supply Chain Analyst (Returns), you will coordinate product return activity across a large service network. The position requires close collaboration with internal teams and external partners to keep requests moving accurately, on time, and in line with service expectations. The ideal candidate is organized, comfortable managing shifting priorities, and interested in improving processes as part of day-to-day work.

• Oversee the full returns workflow and make sure each request is handled correctly and within service timelines.
• Monitor and respond to a shared returns inbox, handle daily questions, process requests, and help resolve return-related issues.
• Work with internal departments and outside partners to speed up processing and support a better customer experience.
• Review return allocations and other ad hoc tasks while managing several deadlines and priorities at once.
• Study returns data to spot patterns, assist with reporting, and suggest ways to improve the process.
• Create, revise, and maintain process documents and standard operating procedures to keep work consistent and easy to hand off.
• Join team huddles, 1:1s, and improvement efforts designed to raise efficiency and operational performance.
• Help with training and share guidance on returns procedures and best practices when needed.

What they're looking for

This role calls for someone with a bachelor’s degree in a relevant field, or an equivalent mix of education and professional experience. Background in supply chain, logistics, operations, customer service, or another coordination-heavy environment is important. Strong skills in Microsoft Outlook and Excel are required, along with clear written and verbal communication, a detail-oriented mindset, and the ability to solve routine operational issues. You should be able to juggle multiple priorities, stay accurate under pressure, and follow through reliably. Experience with process improvement, data analysis, reporting tools, or enterprise systems is an advantage. Familiarity with ERP or supply chain platforms is preferred but not mandatory. The role also requires adaptability and a willingness to keep learning as processes evolve.

Additional details

This is a hybrid role in Portland, Oregon. The position is structured as a 12-month contract to hire.