Systems Engineer

Overview

Spektrum works with major international purchasers and defence organizations, including NATO, the UN, the EU, and national government and defence entities, as well as their tier-one supplier networks. The company delivers specialist professional services covering aerospace and defence sales, service delivery, and operational subject matter expertise, and is seeking personnel to support key client assignments.

This role supports the NATO Communications and Information Agency (NCIA), which provides secure communications and information technology services to NATO member nations and partners. The NCIA delivers cybersecurity, command and control systems, satellite communications, electronic warfare support, and information management services that help protect and operate NATO’s enterprise-wide IT and communications environment.

The assignment sits within the Assistance and Advisory Service (AAS) programme. The NCI Agency is NATO’s primary provider of C3 capabilities and CIS services, maintaining and defending the NATO IT infrastructure so Allies can consult under Article IV and stand together under Article V when needed.

Role ID: 2026-0073.

Key responsibilities

You will help deliver advanced third-level technical support for NSATU NATO CIS services, related architecture, and IT/data management services, with a focus on keeping service availability aligned to agreed targets. The role also involves supporting fault diagnosis through the IT and Data Management Services Management System, using both local and remote troubleshooting methods.

You will assist with scheduled maintenance across infrastructure, management appliances, and associated NSATU IT/data management equipment, while also keeping technical documentation current to reflect configuration, procedure, and system changes. In addition, you will support backup and restore validation, remote intervention when required, and close coordination with internal and external stakeholders to maintain effective service delivery.

The position also includes support for incident, change, and release management, along with evidence collection and reporting to demonstrate service performance against KPIs, monitor service health and risks, and support payment validation and operational decisions. Monthly service performance reports, incident notifications, status updates, post-incident reports with root-cause analysis and corrective actions, KPI evidence, breach identification, service-credit calculations, and dashboard reporting are also part of the output expected from this role.

Continuous improvement is an important part of the assignment, including identifying optimisation opportunities, proposing and tracking corrective and preventive actions, and monitoring recurring issues to improve long-term service performance.

Required skills and experience

The ideal candidate should hold COMPTIA A+ certification, either the pre-2019 Core 1 (220-1001) and Core 2 (220-1002) set or the post-2019 Core 1 (220-1101) and Core 2 (220-1102) set, or an equivalent qualification. Strong hands-on experience with VMware 6 environments is needed, along with detailed knowledge of vSphere components such as ESXi, vSAN, vRealize Operations, NSX, vSphere CLI scripting, and VMware Update Services.

You should also have deep knowledge of storage technologies such as vSAN, iSCSI, and small SANs like HP MSA, plus practical expertise with Veeam Backup & Replication 9.x and VMware architectures. The role requires strong administration skills across the Microsoft stack, including Windows Server 2012 R2 and 2016, Windows 10, and Exchange Server 2013/2016.

Additional essential knowledge includes DNS domain and resolution management on Windows Server 2008/2012 R2/2016, Active Directory administration, client OS and client software troubleshooting, SCCM deployment architecture, and management of core enterprise services such as domain trusts, Group Policy, McAfee ePolicy Orchestrator endpoint protection, and software update services. Familiarity with Blackberry Enterprise Server environments is also required.

You should bring strong interpersonal skills and be comfortable working in multinational and multidisciplinary environments, both independently and as part of a team. Analytical thinking, structured problem-solving, stakeholder communication, professional conduct, adaptability, motivation, and integrity are all important. A practical understanding of NATO command structures, the NATO enterprise architecture, and DCIS services across OSI layers 1-7 is expected.

Preferred qualifications

Useful additional experience includes Microsoft Deployment Toolkit (MDT), Microsoft RDS services, configuration of McAfee ePolicy Orchestrator 5.1.3 or later, familiarity with server, storage, and networking hardware, experience with HP blade servers and HP rack servers, and strong knowledge of network protocols and network management technologies.

Language and communication

English proficiency is required at NATO SLP 3333 level or higher under STANAG 6001, covering listening, speaking, reading, and writing at a good professional standard. You should also be able to communicate technical topics clearly in writing and verbally, including briefings and complex subject explanations.

Work location and conditions

The position is based in Wiesbaden, Germany and follows an onsite working policy. Some travel to other NATO locations may be required.

Security requirement

A valid National or NATO Cosmic Top Secret personal security clearance is mandatory.

Additional note

If this particular opportunity is not the right fit, candidates are still encouraged to share their resume for future consideration against other suitable openings.