Team Leader

Role Overview

The Team Leader supports the Store Manager and Assistant Store Manager in carrying out operational, sales, and merchandising goals while creating a standout customer experience. This role also helps maintain a safe, efficient store environment for team members, shoppers, and vendors, and includes coaching staff on proper policy and procedure use.

At Tractor Supply, the goal is to make everyday life in rural and outdoor communities a little better for neighbors and team members alike.

Key Responsibilities

• Keep attendance consistent and dependable.
• Be available for scheduled shifts and flexible to work different hours, days, nights, weekends, and overtime based on business needs.
• Support a safe, productive workplace by following and reinforcing company policies and procedures.
• Deliver excellent service using the GURA customer experience approach: greet customers, identify needs and wants, suggest solutions, and thank/appreciate the customer.
• Carry out a wide mix of daily store duties, with most of the shift spent actively performing the role’s core functions.
• Complete basic, promotional, and seasonal merchandising tasks.
• Handle opening and closing responsibilities.
• Transport deposits and make bank deposits as needed.
• Review store conditions and assign work accordingly.
• Plan and prioritize tasks using the daily planner.
• Recover and straighten merchandise.
• Take part in the required freight process.
• Process regular and promotional price changes.
• Address customer complaints and concerns to ensure a differentiated shopping experience.
• Follow loss prevention standards and respond to alarms when required.
• Communicate with team members about job duties, responsibilities, and financial goals.
• Supervise cash handling while operating the register/computer.
• Help team members apply policies and procedures correctly.
• Care for birds and poultry as required, including sanitizing and maintaining poultry holding tanks.
• Operate a forklift and baler.
• Complete documentation related to assigned duties.
• Obtain any licenses or certifications required by the business.
• Carry out other duties as assigned.

Qualifications

• Retail experience is preferred; experience or knowledge in farming, ranching, pets/equine, or welding is also strongly valued.
• Previous supervisory experience is preferred.
• Applicants must be at least 18 years old and have a valid driver’s license.
• A high school diploma or equivalent is preferred, though it is not mandatory.
• Regardless of education, the candidate must be able to read, write, and count accurately.

Skills and Abilities

• Basic computer literacy
• Accurate reading, writing, and numerical skills
• Strong interpersonal communication
• Ethical issue resolution with minimal conflict
• Ability to perform team member-level store duties
• Customer service and complaint handling
• Merchandising and store operations
• Cash handling and POS use
• Forklift and baler operation

Working Conditions

• The role is typically performed indoors in a moderately noisy environment.
• Shifts vary by store and are generally at least 4 hours, sometimes longer than 8 hours.
• The work environment includes indoor hard flooring and outdoor lots with adequate lighting and temperature conditions.
• Outdoor work may be required in adverse weather.
• This is a non-sedentary position.

Physical Requirements

• Move and transfer merchandise weighing up to 50 pounds across the store.
• Push and pull merchandise up to 2,000 pounds using suitable material-handling equipment.
• Lift or reach overhead on occasion.
• Frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Move throughout the store for an entire shift.
• Access all store areas, including the selling floor, side lot, stock area, and register area.
• Use store equipment such as dollies, hand trucks, forklifts, balers, computers, and cash registers; forklift and baler requirements do not apply to those under 18.
• Continuously operate equipment such as computers and cash registers.
• Process merchandise and information through the point-of-sale system.
• Work around and handle birds/poultry.
• Complete propane dispensing training and certification, and dispense propane when required; this does not apply to those under 18.
• Finish all required training and any additional certification needed for business purposes.
• Travel as needed to support district requirements.
• Drive or operate a vehicle for business needs.

Benefits

Full-time and part-time team members may be eligible for a broader rewards package that can include medical, dental, and vision coverage, company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning support such as adoption and surrogacy assistance. Part-time new hires become eligible for TSC benefits by averaging at least 15 hours per week during the 90-day lookback period. That lookback starts on the first day of the month after hire, and if the 15-hour threshold is met, benefits begin on the first day of the month after 4 months of continuous service.

Disclaimer

This summary is meant to provide an overview of the position and should not be treated as a complete list of duties. Additional responsibilities may be assigned by the supervisor.