Teller (Qatarization)

About QNB Group

Founded in 1964 as Qatar’s first locally owned commercial bank, QNB Group has expanded into the largest banking group across the Middle East and Africa. Through subsidiaries and associate entities, the business operates in more than 31 countries spanning three continents, with a broad portfolio of modern financial products and services. It employs over 28,000 people, serves up to 20 million customers, and runs through 1,000 branches and service points supported by an ATM network of 4,300 machines.

The bank has consistently held strong credit ratings from major agencies such as Standard & Poor’s (A), Moody’s (Aa3), and Fitch (A+). It has also received multiple awards from respected international financial publications. Supported by steady financial performance and wider international growth, QNB is recognized by Brand Finance Magazine as the most valuable banking brand in the Middle East and Africa. The group also runs community support initiatives and sponsors a range of social, educational, and sporting activities.

Role Purpose

The Teller will be responsible for delivering cash-based counter services to customers in a prompt, polite, and accurate way, while helping ensure smooth branch operations.

Key Responsibilities

• Handle branch cash and teller transactions efficiently and within required timelines to support branch targets.
• Apply teller KPIs and established best practices for QNB First and related services.
• Promote cost awareness, productivity, and efficient use of resources to reduce waste and improve value.
• Deliver fast and reliable service to ensure high customer satisfaction.
• Develop and sustain positive working relationships with branch customers and internal teams to meet business objectives.
• Respond to customer questions about banking products and work toward resolving their requests.
• Follow internal service-level agreements to improve turnaround times with other departments and units.
• Provide accurate and timely information to internal and external auditors, compliance, financial control, and risk teams when needed.
• Process cash, cheque, remittance, credit card, and loan payment transactions in line with approved procedures and regulatory requirements.
• Review cheques for endorsements and validate details such as dates, bank names, recipient identification, and document legitimacy.
• Spot opportunities to introduce relevant products or services to customers.
• Approve transactions within the authority assigned to the role.
• Send clearing items and remittance requests to the relevant internal unit for processing.
• Reconcile cash, coins, and cheques in the drawer and complete the end-of-day report.
• Escalate unresolved transaction issues and customer concerns to the Officer in Charge.
• Maintain current working knowledge of teller functions, related risks, and operations controls.
• Identify personal development needs and actively pursue learning opportunities.
• Stay up to date with developments in the professional area through ongoing development activities.
• Comply with all legal, regulatory, and internal requirements, including AML/CTF, sanctions, data protection, fraud control, whistleblowing, conflict of interest, and insider dealing policies.
• Work in line with the Three Lines of Defence model to identify, assess, monitor, manage, and report risks.
• Support conduct-risk expectations to ensure appropriate outcomes for clients.
• Contribute to RCSA, KRI, incident reporting, and remediation activities as required by operational risk management practices.
• Maintain the knowledge and competence needed to perform the role effectively.
• Complete all mandatory training and keep the required competency levels up to date.
• Attend internal and external seminars when instructed by the bank.

Education and Experience

A college diploma is acceptable. Alternatively, a bachelor’s degree from a university is preferred, especially in Marketing, Banking, Finance, Accounting, Economics, Business Administration, Information Technology, or a closely related discipline.

Application Documents Required

• Resume or CV
• Passport
• QID
• Educational certificate
• Birth certificate

Additional Notes

This position is designated for Qatarization.